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Reception / administrator Cardiology

4 months ago

Margate, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

Job summary

Our Department covers 3 Hospitals, and whilst your base hospital will be Canterbury, you'll also be working alongside our colleagues at the Queen Elizabeth Queen Mother and William Harvey Hospitals. Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs.

Our large district general hospitals, specialist units and community sites provide a vibrant and diverse working environment with the extensive opportunities and teaching facilities you would expect of a large Kent offers stunning countryside, beautiful beaches and charming places of historic interest, with easy access to London. With excellent schools, a wealth of leisure facilities and easy family days out on your doorstep, alongside beautiful and affordable housing stock, the perfect work-life balance couldn't be easier to achieve.

Main duties of the job

To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.? o To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient.? o Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away. o Appoint extra clinics to help bring the waiting times down to be acceptable level.? o Upon discharge, to validate all written and electronic tracking steps.? o Ensure that all speciality referrals are followed up correctly and urgent referral are given Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff.? o Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.? o Work within the constraints of the DATA Protection Act and attend all mandatory training as required. To attend all in-house training courses as required, enabling the delivery of new service developments/changes.? Cross site travel to our KCH and WHH Hospitals will be required occasionally and will be rotated with the rest of the team.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

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