Network Support Officer

4 days ago

Gwaelodygarth, United Kingdom Public Health Wales Full time

Job summary

Strategic Clinical Networks are an essential national vehicle for joint working between key stakeholders including NHS Wales, Welsh Government and the third sector to improve the outcomes and experience for the population of Wales. Integral to this is the need for continuous improvement and transformational change across a range of our services and approaches and the role of the Strategic Clinical Network is to support this at national, regional and local levels.

The post holder will work as part of a national team and will work with an exciting strategic clinical network to improve critical care, trauma and emergency medicine services across Wales. The role provides an excellent opportunity for a highly organised individual to help deliver exciting projects of work to support health boards and trust to improve the delivery of key health services across Wales.

Working closely with the team, the Network Support Officer will be responsible for a wide range of duties aimed at ensuring the success and effectiveness of the clinical network. Main duties include:

Providing general administrative support including minute taking Diary coordination and management Supporting the maintenance, management and oversight of programme plans Supporting the development and management of required documentation Taking responsibility for the management of defined areas of work within specific work streams Supporting stakeholder communications and engagement

Main duties of the job

The main duties and responsibilities of the Network Support Officer are to:

Provide general administrative support including minute taking Support the maintenance, management and oversight of programme plans Support the development and management of required documentation Take responsibility for the management of defined areas of work within specific work streams Support the management of budgets Support stakeholder communications and engagement Produce reports on progress for internal and external use

Secondment opportunity/ fixed term for 6 months to cover other absence.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.

Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.

We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.

To find out more about working for us and the benefits we offer please visit

For guidance on the application process, please visit

Job description

Job responsibilities

The post holder will work as part of a national team at the NHS Wales Executive and will work within an exciting transformational network to improve critical care, trauma and emergency medicine services across Wales.

This post requires the management and oversight of a variety of projects and programmes of work and will support the logistics of specific subsidiary work streams (meetings, organising, minute taking etc). The post holder will work to the Network Support Manager, Senior Support Officer and Network Manager, and will support the maintenance and oversight of the various programmes, projects, task and finish groups and subgroups.

Hybrid working will be supported and agreed on appointment.

Person Specification

Qualifications and/or Knowledge

Essential

The post holder will require NVQ Level 3, or equivalent level of experience, together with a high level of numeracy, written and spoken English Good knowledge of MS Office Suite Awareness of policies and procedures relating to dealing with confidential data both personal and organisational Thorough understanding of programme office functions Working knowledge of filing/data systems including records management

Desirable

Advanced ECDL or equivalent Microsoft Project AgilePM qualification

Experience

Essential

Demonstrable experience in an administrative role Previous experience of working with financial systems and/or purchasing of goods or equipment Previous experience of dealing with customers, clients and/or members of the public Experience of project support work Experience of communicating at all levels Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records Experience of transcribing and minute taking Working experience of Microsoft Office Suite

Desirable

Supervisory experience Working in an NHS environment Managing Successful Programmes (MSP) or Prince2 foundation

Skills

Essential

Ability to work on own initiative and manage own workload Advanced keyboard skills Good communication skills Good organisational skills

Desirable

Ability to speak Welsh or willingness to learn

Personal attributes

Essential

Ability to work to deadlines and under pressure Able to work within a team Ability to work on own initiative Good time management Respect confidentiality Willingness to learn and develop skills Flexible approach to working

Desirable

Continuing Professional Development

Welsh Language Requirements

Desirable

Ability to speak Welsh/ willingness to learn.

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