Senior Manager, Policy

4 weeks ago


Milton Keynes, United Kingdom The Open University Full time

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

The Student Fees team support students by ensuring those that wish to pay by tuition fee loan have loans in place before module start and any change of circumstances are processed to ensure the University receives the correct income arising from tuition fee loans. The team also handle applications from students for funding grants for module fees and study related costs.

The Senior Manager, Policy & Controls has specific responsibility for ensuring policies and procedures in respect of student loans, fees and financial support reflect current rules and regulations and that they are delivered through the operation accurately.

As part of the Student Fees Senior Management team, you will be responsible for;

Leading and managing staff in Student Fees including coaching, training and development of direct reports. Ensuring that all changes to university policy and government regulations in respect of fees and funding for students are operationalised to ensure continuing compliance. Providing management and oversight of financial support schemes and reporting to internal and external bodies Ensuring complex queries, complaints and appeals are dealt with and responded to quickly and accurately across Student Recruitment & Fees Advising on policy implications in respect of fees and funding to a wide variety of internal and external stakeholders from operational staff through to the Pro-Vice Chancellors Office.

Skills and experience

Experience working in a strategic or policy environment, with an ability to interpret and implement policy or procedure requirements. Experience of producing non-standard correspondence, policy documents, complex written procedures, and reports. Excellent communication and presentation skills, both oral and written. High level of customer focus and recent experience of operational decision making. Ability to build productive networks and work collaboratively with internal and external stakeholders.

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