Field Service Engineer

1 month ago


Milton Keynes, United Kingdom GEA Full time

Responsibilities / Tasks

Main duties and responsibilities:

Carry out maintenance and field service activities of FPP Equipment in UK & Ireland

Support the installation and commissioning activities on new equipment site works

Provide technical support where required to support the business

Assist with conversion of enquiries into sales

Self-Manage the co-ordination of maintenance activities and upgrades in the market

Take direction from back-office service Supervisor/coordinator

Develop and maintain good customer relationship

Detail activities within a service report and any recommended actions

Develop the sales volume for parts, maintenance & upgrades in line with expectations

Become familiar with current health and safety regulations in UK & Ireland

Promote a culture of trust, communication, accountability, recognition and development on an individual and team basis.

Willing to travel and be away from home both in the UK and abroad as required

Attend training and support FAT’s to meet the needs of the business

Ability to support weekend working where applicable

On-call 24/7 support on a rota basis

Support the vision and strategy of the Service department & management team

Skills and Characteristics:

Ability to communicate well with others under time pressure

Can manage information and documentation effectively in a team environment

Be able to liaise with customers in a professional manner.

Self-starter

Hardworking and flexible

Good interpersonal skills

Good planning and organisational skills

Team player & collaborator

Live by the GEA values

Your Profile / Qualifications

Should have a 3rd level or trade qualification with experience in after- sales and maintenance activities

Electrical and mechanical background.

Competent IT skills with good working knowledge of Microsoft word and excel

Should have a strong background in Food Processing & Packaging from either customer or supplier side

Should have knowledge and past exposure to some or all the following, Preparation, Marination, Processing, Slicing, Loading Thermoforming, Ovens, Friers, Freezers, Baggers & Handling, Packaging applicable but not limited to the following industries, Poultry, Beef, Pork, Fish, Cheese.

At least 5 years’ experience as a Service Engineer



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