Field Service Engineer
1 month ago
Responsibilities / Tasks
Main duties and responsibilities:
Carry out maintenance and field service activities of FPP Equipment in UK & Ireland
Support the installation and commissioning activities on new equipment site works
Provide technical support where required to support the business
Assist with conversion of enquiries into sales
Self-Manage the co-ordination of maintenance activities and upgrades in the market
Take direction from back-office service Supervisor/coordinator
Develop and maintain good customer relationship
Detail activities within a service report and any recommended actions
Develop the sales volume for parts, maintenance & upgrades in line with expectations
Become familiar with current health and safety regulations in UK & Ireland
Promote a culture of trust, communication, accountability, recognition and development on an individual and team basis.
Willing to travel and be away from home both in the UK and abroad as required
Attend training and support FAT’s to meet the needs of the business
Ability to support weekend working where applicable
On-call 24/7 support on a rota basis
Support the vision and strategy of the Service department & management team
Skills and Characteristics:
Ability to communicate well with others under time pressure
Can manage information and documentation effectively in a team environment
Be able to liaise with customers in a professional manner.
Self-starter
Hardworking and flexible
Good interpersonal skills
Good planning and organisational skills
Team player & collaborator
Live by the GEA values
Your Profile / Qualifications
Should have a 3rd level or trade qualification with experience in after- sales and maintenance activities
Electrical and mechanical background.
Competent IT skills with good working knowledge of Microsoft word and excel
Should have a strong background in Food Processing & Packaging from either customer or supplier side
Should have knowledge and past exposure to some or all the following, Preparation, Marination, Processing, Slicing, Loading Thermoforming, Ovens, Friers, Freezers, Baggers & Handling, Packaging applicable but not limited to the following industries, Poultry, Beef, Pork, Fish, Cheese.
At least 5 years’ experience as a Service Engineer
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