Customer Quality Engineer

2 weeks ago

Bradford, United Kingdom BorgWarner Full time

Responsible for the successful co-ordination of all customer quality related activities ‘Cradle to Grave’ within the Bradford Plant. Ensuring that Customer Requirements are captured and communicated to all interested parties. Upholding:

  • Quality objectives for products through the APQP (NPI) process into series manufacture (Achieving the customer APQP deliverables)
  • On time delivery of customer PPAP samples for new / change products released in the Bradford Plant
  • Efficient and effective corrective action closure and reporting via the 8D process
  • Timely and effective reporting, decision making and feedback of warranty /PLR issues

Management and the subsequent approvals of CMS to meet business needs (ie Cost reductions)

Customer Quality Engineer

APQP / NPI

Series / Warranty

•    Ensure customer requirements are captured, maintained and known throughout relevant departments.
•    Co-ordinate the process of Customer Perception, Feedback and data alignment
•    Carry out process audits to IATF16949 when required / trained
•    Responsible for ensuring that all actions contribute positively to the Company’s overriding objective of quality by complying at all times with any relevant procedure, which pursues this aim.
•    Co-ordinate the customer complaint handling process from notification to closure and customer approval (i.e. 8D process).
•    Maintain accurate PPAP records (18 elements + CAR) in accordance with CSR’s
•    Submit regular monthly reports / data as defined by the Quality Manager(s)


Safety and Housekeeping

•    The upholding of health and safety standards, including timely reaction to all health and safety issues

Risk Management

•    The jobholder is responsible for working in compliance with BorgWarner’s policies and procedures to identify and record issues relating to the management of risk.

Equality and Diversity

•    Compliance with policies and procedures designed to ensure equality of employment. Co-workers must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Teamwork

•    To be part of a cross-functional team when dealing with NPI Program Teams, Customer complaints and Change Management System requests / approvals
•    To work with the Quality Manager(s) to resolve any outstanding issues that prevents the Quality department from meeting their set goals.
 

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