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4 months ago
Job summary
A fantastic opportunity has arisen to join the administration team on the Same Day Emergency Care Unit (SDEC)
The role involves preparing the clinic notes for the patients returning to the unit, also scanning and the filing of patients notes on to the computer system (CPD) All training will be given.
All ward clerking aspects of this role will evolve over time and further opportunities are available to progress in the organisation.
Main duties of the job
Act as a point of contact for the receipt of enquires, which may be made via correspondence, the telephone, email, or face to face from for example, patients, visitors, staff and others, both internal and external. Provide general information, as required, directly to patients, relatives and staff. Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary. Undertake basic ward clerk tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard forms/returns. Collation of all relevant patient records, for example, case notes and investigation results, ensuring their availability for clinical staff when required and be responsible for the maintenance of relevant filing systems. May be required to type/word process routine letters and other appropriate documents. As necessary make transport arrangements for patients and ensure that any follow-up patient appointments are made prior to patient discharge. As required, input data to relevant computerised databases, and interrogate such databases for standard information on both a regular and ad-hoc basis.
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications, Knowledge, Training and Experience
Essential
Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience. Computer literacy skills to RSA2, NVQ 2 or equivalent
Desirable
Previous Office/Administrative experience in an NHS environment Experience of dealing with confidential information
Skills
Essential
Able to organise and prioritise own workload Possess sound communication skills Ability to function effectively as part of a Team Have the ability to exercise initiative