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Service Desk Advisor- 14 Month FTC

4 months ago

StokeonTrent, United Kingdom Avison Young Full time

Overview

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

Work as part of a team to provide high quality day to day support to enable the effective operation of our
customer service desk.

Answer all incoming calls.• To process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web.• Accurately process reactive, planned and statutory compliance tasks.• To action reactive requests from our client base and log all requests on our in-house computer system.• To liaise with site based engineers and field based facility managers to action requests as necessary.• To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.• To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.• To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors.• To ensure that timeframes are adhered to in relation to service level agreements.• To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.• To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.• To carry out administrative tasks involved in setting up new supplier/contractor accounts• To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times.• Provide administrative support to the Field Based team of Mobile Facility Managers.• General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.Carry out any other duties as requested.

Qualifications

Technical Skills
• Proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is
essential
• Previous experience of using a CAFM system is desirable
Core Skills
It is essential for the right candidate to:
• Have excellent verbal and written communication skills
• Be organised and able to multi-task
• Be able to use time as a valuable resource and manage own time to achieve required outcomes
• Be able to work under pressure
Experience
• A minimum of one year experience working in a help desk environment is desirable.
• Working experience in a customer focused setting is essential.

Equal Opportunities

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.