On-site Technical Support Engineer

1 week ago

Derby, United Kingdom ATS Global Full time

Role Overview

At ATS, our On-Site Support Engineers are responsible for providing day to day manufacturing IT support, ensuring incident management and other ITIL based processes are followed in line with our customer obligations are met, and delivered to the highest standards.

Why work for us

We are proud to be a certified “Great Place to Work®”. Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential.

How you will make an impact

· Taking total ownership of your assigned incidents and tasks.

· Ensuring incident and task deadlines are always met or exceeded.

· Assisting the Project Team in deploying projects as per guidelines agreed.

· Managing your workload with minimal supervision.

· Providing in-depth problem analysis of major incidents.

· Providing meaningful risk and operational feedback.

· Demonstrating high standards of professionalism and adherence to process at all times.

· Communicating clearly and promptly with internal and external stakeholders.

· Be an integral part of the day to day running of IT and manufacturing systems for your site.

S uccess looks like

· Resolved Incidents: High resolution rate of assigned incidents within the stipulated timeframes.

· Stakeholder Satisfaction: Positive feedback from internal and external stakeholders on communication and problem resolution.

· Operational Efficiency: Smooth operation of IT and manufacturing systems with minimal downtime or disruptions.

· Proactive Problem-Solving: Early identification and resolution of potential issues, preventing escalation to major incidents.

· Team Collaboration: Positive contribution to team efforts and collaborative projects, enhancing overall team performance.

· Continuous Improvement: Implementation of improvements based on feedback and analysis, leading to better service delivery.

· Self-Management: Demonstrated ability to manage tasks and responsibilities independently, with minimal supervision.

How we’ll reward you

The benefits of working for ATS UK include:

· 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays.

· Paid family support days

· Private healthcare

· Home office provision

· Discretionary performance related bonus

· Access to a fee-free mortgage service and other financial advice through our wellbeing partner

· Access to mental health first aiders (MHFA trained)

· Employee Assistance Programme (EAP)

· Monthly wellbeing events including yoga, meditations, mental health awareness sessions, fitness challenges, and more

· Life assurance

· Employee ‘away days’

What you will bring to the team

· Proven experience working in 2nd or 3rd Line Support or an equivalent IT engineering role.

· Experience working with networks, hardware and software; with the ability to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.

· Advanced knowledge of Windows software, hardware and network troubleshooting.

· A willingness to be based on our customer site, with travel to other sites to cover your colleagues for sickness and holidays.

· Full UK driving license and own transport.

· Excellent communication skills, with the ability to present technical details clearly and effectively both internally and externally at all levels.

· Enthusiasm and self-motivation, with the drive to see the team and our customer succeed.

Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens, citizens of NATO member state, the European Union, Australia, Japan, New Zealand, or Switzerland.

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