Clinic Lead

The Role:

Represent Randox Health as first point of contact for clients and professional stakeholders. Providing continuity of Care by Co-ordinating all appointments and investigations (internal and external). Assist the clinic manager / ops managers in managing the clinic team and ensure smooth running of all clinic procedures and activities. Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system. Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants), and nursing staff as required. The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales. Carry out clinical testing. Ensure all relevant documents for each client are uploaded into the patient portal of the PIS. To successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions. Ensure timely follow up client for return appointment. Maintenance and reporting of the office accounts. Proactive follow-up and convert enquiries to bookings and seek advice, as necessary. Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate. Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings. To attend functions / events / clinics where applicable as a company representative. Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports. Coordinator and distribute the workload evenly within your clinic.
The Candidate:
Essential:  Clear communication and the ability to maintain professional composure at all times. Tenacity. Excellent verbal and written communication skills. Professional telephone etiquette and manner. Proficient level of IT literacy. Flexibility with working hours, as required by business. Using professional insight. Problem solving. Desirable: The ability to input and record data accurately and efficiently. Experience in private / healthcare sector. Experience in managing a team.

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