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Client Services Manager

3 months ago

Bolton, United Kingdom Bolton Council Full time

Grade K, scp39 £47,420 to scp43 £51,515 per annum
Permanent
This role requires you to have Chartered status in at least one Property-related discipline, or extensive training and management experience at a senior level as Estate/Asset Management Surveyor, Valuer, Building Surveyor, Facilities or Programme Manager.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

About You and The Role

We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Council has established a brand-new organisation structure that is designed to deliver service across the portfolio to best effect for years to come, and the team is core to delivering on the Strategic Asset Management Plan (SAMP). Through managing assets used across Council services, it underpins the delivery of all the directorates, and is therefore positioned within the Corporate Resources directorate. Approximately 1,700 assets are managed across the borough, from highly iconic civic buildings to Council-owned commercial use properties and other assets used for the benefit of the community. The Corporate Property service is a key enabler of Bolton’s impressive regeneration programme and is involved in a wider portfolio of capital projects currently valued at over £50m. The service manages close to 4,500 helpdesk calls a year relating to staff and elected members’ usage of the facilities, while externally managing approximately 350 rent renewals per year, and pursuing the strategic disposal of assets as approved under SAMP. All in all, Corporate Property is the home of many exciting pursuits with a remit that is central to Bolton Council’s success in supporting residents, businesses and visitors across the borough.

The Client Services Manager reports to the Head of Corporate Property Operations. You will be joining a high-performing group, to commission and manage property services on behalf of internal clients and their service teams. You will instigate and facilitate dialogue with your clients to understand their property requirements and ensure optimal accommodation is available to deliver a high-quality service. The role has the responsibility for bringing these client requirements to the Corporate Property group and ensuring that they are addressed by the relevant functional leads within the team, and responsibility will also extend to commissioning services from partners and the supply chain if appropriate. You will be the line manager of an Operations Officer role, liaising with this team member to ensure that delivery on client requirements is successful. This is an exciting opportunity to take up the challenge of working both strategically and operationally and helping to organise and drive results for users of the Council’s property assets.

You will be based in Bolton’s prestigious Town Hall, although some remote work will be possible to help with flexibility, and you will also periodically be on-site at various locations in the Council’s property estate.

You will be naturally proactive, organised and results driven. We are seeking someone who will make a significant contribution to Corporate Property overall. It’s an exciting time at Bolton Council and we would like to hear from enthusiastic and capable individuals to help us achieve the best results for the borough.

You will need:

Confidence and strong ability at working with client service teams, including stakeholders at senior level (e.g. Chief Officers and Head of Services).
An ability to keep abreast of a wide range of client requirements, balancing and prioritising work across a range of delivery (e.g. accommodation requests, leases, facilities requests, asset disposals).
A customer-centric way of operating.
Strong line management, and proven experience of proactive support and development of team members.
Good communications and influencing skills.
Team spirit, tenacity, and focus on delivery

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits too.

Ready to apply? Then please click Apply and upload your anonymised CV and covering letter discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk