Senior Systems and Infrastructure Engineer
4 weeks ago
Senior Systems & Infrastructure Engineer
Hybrid/Leeds Commutable Permanent
Your role:
You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You’ll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.
Key Responsibilities:
Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture.High level of involvement with appliances and products including Cisco and Server 2019.3rd line support for escalations of events that are impact QA's infrastructureCarry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problemsIdentify recurring problems and report these to the IT Systems Manager
Skills / Experience:
This role is subject to DBS & BPSS checks.
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