Contract Manager

2 weeks ago

Wembley, United Kingdom Kingdom Services Group Ltd Full time

Kingdom Services Group have a great opportunity for an experienced Contract Manager to join the team.

Where : Working across multiple contracts in North, West & Central London.

When: We’re looking to get the right person in to the team ASAP

Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.

What the role is:

A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.

What’s in it for you?

  • Competitive market salary.
  • Access to advanced / early pay scheme.
  • Competitive holiday allowance.
  • Car allowance (where applicable).
  • Access to Group Care scheme.
  • Workplace pension.
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
  • Access to free personal development qualifications and career plans (Kingdom Academy).
  • Weekly award and recognition scheme.

What we need from you - skill base requirements:

Experience

  • Manager level security professional with a minimum 2-years’ experience in a similar environment.
  • Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.

Qualifications & Licenses (holding or working towards a distinct advantage)

  • Manager type qualifications.
  • Front line SIA Licence.

The successful applicant will match the below critical criteria:

  • Vetted as a minimum to BS 7858 standards.
  • A company brand ambassador.
  • Pro-active.
  • Passionate about leading people to deliver best in class customer service.
  • Goal and results orientated.
  • Confident, organised, detailed, disciplined, pragmatic, a relationship builder who can work calmly with a can-do attitude.
  • An effective verbal and written communicator at several levels.
  • Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, Excel, and PowerPoint.
  • Physically fit.
  • A driving license holder.
  • Able to provide evidence of success and results.

Best in Class Security & Customer Service

Assume ownership, compliance, and action for:

  • Understanding what has been sold on each contract and each contract aims and objectives.
  • Pro-actively managing the individual risks at each location assigned to you (portfolio).
  • The Operations HOW Manual.
  • The first point of customer contact.
  • Customer face-to-face meetings conducted at least once a month to discuss performance (KPI) with feedback and actions to be given.
  • Retaining green service status.
  • Scheduling Ownership.
  • Proactively identify areas of recruitment to support 100% contract manning level fulfilment.
  • Identifying areas in key failing stores and implement improvement programmes to raise the standard of guard and profile of Kingdom Security.
  • Fulfilling all training requirements.
  • Complaints, incidents, and accident investigations.
  • 3 rd party management.
  • Customer solutions, efficiencies and value added.
  • Relevant regional and customer MI / Data and analyse to turn into effective actions.
  • Contract budget and cost control such as uniform, training & equipment.
  • Contract transition (mobilisation & decommission).
  • Regional Social Value initiatives.
  • Evidencing job description success through appropriate reporting and appraisals.

Inspirational Leadership & People Management

Assume ownership, compliance, and action for:

  • Recruiting and retaining the best talent possible to form an effective team, working alongside our Engagement Centre who fully support the recruitment function.
  • Teamwork and capability building. Recognising and rewarding colleagues who go above and beyond.
  • Implementing positive change, process, ownership, compliance, and a culture of high performance.
  • Supporting disciplinary and grievance & constructive management of conflicts.
  • Snap site and colleague checks including out of hours.

Win, Keep & Grow

Assume ownership, compliance, and action for:

  • Supporting the sales strategy to win new business, keep the business we have and to grow existing customer contracts.

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