Senior Technical Operations Engineer NSC

3 weeks ago

Reading, United Kingdom Oracle Full time

Please note this role requires applicant to be eligible to attain UK government security clearance.

Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing operations team? If you have a passion for cloud computing and a desire to learn, this is your time to shine Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign cloud. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

We also use…

Linux, Docker, Kubernetes, and Terraform, Python, Go

Requirements

Technology related bachelor’s degree and/or equivalent work experience Knowledge of Linux and/or Unix operating systems Knowledge of cloud computing concepts 5+ years’ experience working in a mission-critical environment (Operations, Technical Support, NOC etc) Experience executing tasks under change management procedures Experience resolving auto-cut and manual alarms following runbooks A focus on customer satisfaction

What we’ll offer you

Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning

Shift Format:

This role is not a Monday to Friday core hours role. This will involve working a shift rotation, including nights, weekends and public holidays.

The role involves working 12 hour shifts, 4 days on, 4 days off. There are two rotating shifts – day and night.

On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.

What you’ll do

Support OCI’s sovereign realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers. Note - this role is not a Monday to Friday core hours role – it will involve working a shift rotation, including nights, weekends and public holidays. (See “Shift Format” section, later in this document).

Act as an internal point of contact for one or more sovereign cloud realm(s) Operate and perform maintenance for over 250 OCI services Monitor auto-cut alerts and troubleshoot through the use of runbooks Complete change requests to enable new functionality and maintain realm compliance Ensure timely resolution of incidents, service requests, and change requests Apply and improve incident and problem management processes to resolve major incidents Suggest and document process improvements to drive business impact Owns critical projects and/or owns improvements to team KPIs and SLOs Drives down categorical sources of operational pain and improves the operational maturity bar across the director’s organisation through tooling and practices

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