Reception Supervisor

13 hours ago

Chester, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time
Reception Supervisor The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.

Responsibilities:

  • Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
  • Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.
  • Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Benefits

  • Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.
  • Excellent problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • A commitment to delivering exceptional customer service.

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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