Operations Manager

4 weeks ago

Basildon, United Kingdom DHL eCommerce UK Limited Full time
JOB DESCRIPTION

DHL eCommerce is one the UK’s leading integrated parcel businesses.  As part of the DHL Group, we have an extensive delivery networkwhich covers the UK and over 220 countries. We are committed to pushing theboundaries of the express parcel delivery markets and aim to be the firstchoice for customers.

Excellence. Simply Delivered.  That is what we do.

We are currently hiring an  Operations Manager  based inBasildon, 45 hours per week .

To effectively and efficiently manage the site day to day operationworking in collaboration with Service Partners and employed staffs. Tomotivate, coach and develop shift managers to achieve best quality in all areasof the operation. The main role aim is to achieve excellence on standards ofservice and to liaise and work with the Site/Area Manager to ensure that KPI’sand minimum standards are achieved in line with company targets and customerexpectation.

Key responsibilities:

Develop a good understanding of the workings of the operation to ensure service levels are achieved. Ensure that employees are regularly briefed in line with Company communications & strategy. Ensure company compliance and KPI’s are adhered to in line with company targets, setting the highest standards in all areas of the business. Ensure that employee performance is well managed and Performance Reviews are conducted in line with the Company review procedure. Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels. Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance. Plan, forecast and monitor employee numbers against productivity to ensure appropriate resource is in place. Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Site/Area Manager.

Experience & Skills required:

Shift management experience in parcel industry Experience of leading a team of at least 10 Experience with statistical analysis and data processing Good knowledge of all computer systems relevant to the operation Excellent verbal and written communication is appropriate and in line with Data Protection Regulations.

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