Endoscopy Booking Officer, Band 3

2 months ago


Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Job summary

The successful applicant will start in November 2024

Fixed term position for 12 months, 18 hours a week

The post holder will provide a full and confidential administrative admission service to consultants and their teams for all of the Endoscopy departments at Gloucestershire Hospital NHS Foundation Trust. Assist with the Straight to Test bookings and cancer waiting list management. Communication with patients, consultants, secretaries, relatives, general practitioners and other hospital staff is also essential to help ensure a proficient service for patients and clinicians. To assist with the training of new staff and provide cover for absence where necessary. To process data quality reports and ensure corrections are made as necessary.

Additional working pattern details: Tuesday, Thursday and Friday

Main duties of the job

Converse with patients over the telephone providing sensitive information regarding their admission, preparation and resolving any queries which can on occasion involve dealing with people who have difficulty in understanding a situation or who may be aggressive or upset requiring sensitivity and use of initiative. Manage own workload to ensure all tasks are completed within a timely manner, together with working as part of the clerical team on a day to day basis.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Job description

Job responsibilities

Please see the attached job description and person specification for more information on the main responsibilities for this role.

Person Specification

Qualifications

Essential

Educated to GCSE level - Minimum Grade C in Maths and English Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint

Experience

Essential

Proven administrative experience including initiating and maintaining office systems Experience of handling telephone enquiries Experience of planning and organising administrative tasks Experience of managing own workload

Knowledge/ Skills

Essential

Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people. Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines. Excellent attention to detail with ability to input data accurately
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