Reservations Agent

2 weeks ago

Salford, United Kingdom The Lowry Hotel Full time

The Lowry Hotel - Manchester’s Iconic five-star hotel is recruiting for a full time Reservations Agent to join the In-House Reservation team.

You will be handling a variety of reservation requests which can range from an Individual guest booking to a large Group stay. Whatever the size of the booking we pride ourselves on the attention to detail and outstanding customer care skills.

Ideally you will have previous Reservations or Hotel experience, be a strong, motivated individual who will enjoy the challenge of this very demanding role, proudly managing the customers’ requirements and exceeding their expectations.

The role operates on a rota basis for a five out of 7 days. The role will operate on a shift based pattern.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer a targeted bonus structure, occupational pension scheme, hotel discounts, meals on duty and learning and development opportunities.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include

- Uniform and Meals on duty provided
- Unique team member food, beverage and accommodation discount. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.

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