Night Porter- Ballygally Castle hotel

About the role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel. 

1. To serve and assist guests for the duration of the night.

2. To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.

3. To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality

4. To ensure you are aware of all hotel services and are proactive in the sale of these to guests.

5. To ensure you handle, store and deliver guest luggage to the appropriate destination.

6. To provide a guest car parking valet service.

7. To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.

8. To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.

9. To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

10. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

11. To maintain the security of stock areas at all times, immediately reporting any breaches.

12. To comply with all health, safety, hygiene and licensing policies and procedures.

13. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.

14. To ensure all guest enquires are handled efficiently and effectively.

15. Any other duties as required by management.

What you will need

Required criteria

A right to work within the United Kingdom Work well under pressure and be a team player Good attention to detail Smart well groomed appearance Customer care experience Excellent communication skills

Desired criteria

Educated to GCSE Standard or the equivalent including English and Maths Previous experience of working nights Driving licence with no penalty points

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