Teller - Harford County

SUMMARY:

Under the general supervision of the Branch Management, perform Teller duties involving receipt and payment of cash, identification of Member needs and recommendation of appropriate Credit Union products and services to Member. Provide a high quality of customer service in a courteous professional manner to all contacts. Cash negotiable instruments, sell travelers checks and money orders. Verify all cash amounts received, enter transactions into on-line computer, summarize and close out all transactions at the close of the day. Observe all safety and security policies and procedures. Adhere to all Teller Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily Teller Duties:

Greet members and process member transactions to include: Disburse cash, issue and cash checks, process deposits, withdrawals, loan payments, and account transfers in accordance with established Credit Union procedures and within Teller I cash and check authority limits Process members' utility bills, name and address changes. Sell Traveler's checks and money orders

Enter member transactions into Credit Union software applications and handle member transaction accurately and within define limits of Teller I standards to include:

Maintain annual unrecovered differences less $250.00 or no more than 1 error every 2,499 transactions. Adhere to Teller I currency transactions limit of $2,500 and perform no transactions greater than limit without higher level approval Adhere to Teller I Check Authority limit by not cashing or depositing checks above $500 without placing a hold on the account in the check amount Close member accounts and perform other routine activities associated with savings products and services under the direction of a member service staff,. Accurately perform Teller I transactions and balance daily activities performing steps to include: Verify all work before disbursing to member and repeat transaction to member Review transaction input to avoid posting erroneous transactions Use a Teller Tape to record all transactions Communicate questions or problems experienced in Teller I duties to supervisor in a timely manner Adhere to operational policies and procedures

Perform Teller and branch settlement activities to include:

Process night deposit transactions in accordance with established procedures. Verify cash drawer, organize work and complete appropriate logs. Reconcile fee and transaction entries and participate in the branch settlement at the close of the day

Cross-Sell/Member Service:

Develop and maintain current knowledge of Credit Union products and services and refer member to appropriate product, service, CU department or individual as appropriate for member interaction. Respond to member inquiries, identify needs and recommend appropriate products or services. Participate in maintaining good member relations by providing friendly and efficient service. Maintain monthly Teller referral score at a 3.0 or better as outlined within Teller standards.

Other:

Perform other similar or related duties, as directed. Must have a flexible schedule, be available to work the Saturday hour, and travel to all branch locations.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS:

Education: High School Diploma or equivalent

Experience: Minimum 12 months of cash handling experience.

Knowledge, Skills, and Abilities: Knowledge of financial institution procedures, basic principles of debits and credits, personal computers and software applications, and business office equipment, commercial mathematics, minimal typing, check cutting and duplicating. Requires good interpersonal and interaction skills, and organization and oral communication skills; must have the ability to work as part of a team and handle multi-tasked, fast-paced environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 30 pounds.

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