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Volunteer Resources Administrator

3 months ago

Bristol, United Kingdom St Peter’s Hospice Full time

Job summary

With over 1350 active volunteers, volunteering lies at the heart of St Peters Hospice. Our retail and fundraising teams and the clinical services they support rely on volunteers to keep them thriving. We have an exciting opportunity for a Volunteer Resource Administrator who will provide invaluable support for our Volunteering Team ensuring an outstanding volunteer experience across the organisation.

Reporting to the Head of Volunteering, this role is integral to the effective management of volunteers & the support of our volunteer involving departments. As a Volunteer Resource Administrator, you will be the driving force behind the administration of our new Volunteer Management CRM. Youll play a key role in designing the setup, managing data migration, & supporting the phased rollout of the system across the Hospice.

Main duties of the job

Youll be our volunteer data champion & take ownership of collecting & analysing volunteer data to showcase their impact, improve recruitment, & retain existing volunteers. Youll use data to help identify & reduce barriers to volunteer involvement, thereby diversifying our volunteer teams. If you are passionate about making a difference & want to be part of a dynamic team that supports an incredible volunteer community, apply today & help us continue our mission of care & support for adults with a progressive & life limiting illness.

Were looking for a highly organised, capable, & experienced administrator, who is fully competent in MS office & has experience with systems management. Ideally, youll bring experience of delivering training on digital systems & managing an online platform. Youll have great interpersonal skills, be approachable, open, & able to communicate with volunteers and staff across the organisation. Youll demonstrate excellent attention to detail & accuracy in your work, have a positive solution focused outlook, & the ability to prioritise & manage a broad workload.

About us

St Peters Hospice is a large city Hospice with both inpatient and community services, and it is an exciting time to work for the hospice as we move forward with our strategy and develop our services.

We offer attractive terms and conditions similar to the NHS, including recognition for previous NHS service with up to 33 days holiday for 10 years service and continuance of your NHS Pension Scheme membership.

We also offer a range of other financial, wellbeing and healthcare benefits.

Job description

Job responsibilities

Job Purpose

To effectively coordinate the Hospice Neighbours Network in order to meet the social and practical needs of St Peters Hospice patients and their carers.

Key Relationships

Volunteers

Head of Volunteer Resources

Community Nurse Specialists

Social Workers and Social Work Assistants

Access Team

Referral Partners

Key Responsibilities

Recruit, train and retain Hospice Neighbours volunteers.

Ensure the efficient running of the VMS, that data is accurate, regularly reviewed, and meets the needs of all volunteer involving teams.

Support the collection, analysis, and presentation of volunteer monitoring data, including the bi-annual volunteer survey.

Administer volunteer orientation at the Brentry site.

Ensure rota coverage of volunteer roles at the Brentry site.

Support the Head of Volunteering to ensure access control, quality, retention, and security of volunteer data.

Manage the Volunteer@inbox responding to general enquiries in a timely and professional manner.

Creating volunteer ID and till card badges for retail volunteers and staff.

Exiting retail volunteers on our till system database.

Maintain basic office systems and processes.

Support the administration of volunteer engagement events.

Manage and prioritise allocated workload to meet deadlines in a continually changing work environment.

Present a professional, positive image both internally and externally and work collaboratively with colleagues.

Proactively manage all activities under your remit, identifying opportunities to improve processes.

Correspond professionally, sensitively and appropriately with all volunteers.

Deal sensitively with confidential information while understanding and abiding by SPH Supporter Record Policy.

To perform any other reasonable tasks as requested by your line manager.

Person Specification

Qualifications

Essential

Good literacy and numeracy skills (evidenced by Maths and English GCSE) or equivalent experience.

Desirable

Qualifications relevant to the role.

Personal Attributes

Essential

Excellent organisation and administrative skills. Excellent IT skills; competent in MS Office. Able to demonstrate accuracy and attention to detail. Able to prioritise own workload. Excellent interpersonal skills.

Other

Desirable

Driving license and own transport

Experience

Essential

Excellent IT skills; and experience of working with CRMs Experience of working in an administration role. Experience of working alongside or coordinating volunteers. Experience of inputting and organising significant volumes of data and producing basic reports and summaries. Experience of implementing and maintaining the key principles of Information Governance. Coping with variable workloads across different departments.

Desirable

Experience of preparing agendas and taking minutes.

Skills

Essential

Excellent organisation and administrative skills. Excellent IT skills; competent in MS Office. Able to demonstrate accuracy and attention to detail. Able to prioritise own workload. Excellent interpersonal skills.