KDN Global Immigration Engagement Management Senior Manager

Job description

About KDN

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capabilityTogether with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role summary

We are looking for an experienced and high performing professional who will play a critical role in building up our GMS Immigration Engagement Management Team capabilities. Centralized global engagement management is a key priority to meet the ambitious growth plans and this professional will play a key role in ensuring our future success as a Global Immigration practice and wider GMS. This role plays a crucial role to run major client engagements as part of GMS Immigration Engagement Management Team. The selected candidate is going to be responsible to ensure on-going satisfaction of clients by providing a seamless global coordination experience. In addition they will also play a role in feedback to the overall playbook for Global Engagement Management . The successful candidate will contribute to the continuous development of our global processes and technology to support the consistency of high levels of service delivery across our client engagements globally. 

They be leading the day-to-day execution of immigration services and managing, as well as building our designated client accounts together with lead engagement office/team.

How you will make your mark

The Senior Manager daily activity will include: 

Co-ordination:

• Responsible for client relations and day to day management of the engagement together with Lead Member Firm
• First point of contact for complex matters, including client escalations and service delivery issues
• Agree, set, and enforce engagement management service standards
• Ensure consistent roll-out of initiatives 
• Spot & act on internal vs. external message inconsistency
• Maintain top technical & service standards
• Maintain top engagement set-up/end processes
• Oversee continuous development of tools
• Demonstrably strive for efficiencies
• Constant review, reform and implementation of best practices/process
• Consistent review, reform, and global coordinated alignment of processes
• Ensure continuous focus on key initiatives that drive our Quality and achieve Operational Excellence through standardization, centralization, automation, and innovation
• Provide oversight support to GDC with regards to the engagement processes
• Monitor Global Coordination & Billing Model and suggest process and technology improvements. Lead discussions related to technical enhancements
• Ability to identify issues and use critical thinking to identify and present viable options for the business
• Manage team activities to ensure compliance with KPMG risk management policies and procedures

Talent Management/Relationships:

• Identify, highlight, and nurture talent
• Help promote team morale, competitiveness
• Headcount & skills mix: consult/set/monitor
• Conduct experienced hire recruiting
• Able to manage people located in different KDN locations 

Network/Market:

• Agree and drive customer svc ethos in GMS
• Keep network informed of our progress 
• Present KDN services to country leaders and targeted offices
• Maintain active market presence
• Participate in new RFPs and client pursuits 

Learning:

• Develop and deploy standard training in regards to client requirements, global processes and technology use
• Spread awareness, coach, and assist teams and local offices

Transformation:

• Devise, promote Coordination & Billing workstream agenda
• Establish, keep relations with KPMG network
• Link together Tech, GET/GPM, Core, Markets, Transition, Compensation workstreams
• Support the GMS Immigration Solution Owner on the creation of the future global immigration model 

PMO:

• Ensure internal/external projects are managed to the highest standards
• Able to discuss client projects and take forward next steps for the timely completion of each request
• Able to monitor and guide multiple teams based in different locations 

Finance:

• Contribute to budget discussions
• Liaison with billing team to ensure timely client billing and oversee inter-firm reconciliation process
• Review and approve monthly finances based on the support provided to each engagement
• Prepare and analyze annual finance reports for KDN services
• Monitor chargeable hours and utilization of the team
• Ensure MFEs and risk process for the work are completed

This is the job for you if you have

• Significant experience of relevant experience on immigration and coordination of global clients
• Significant analytical skillset
• Experience of working with internal and external senior stakeholders
• Self-starter that is able to collaborate and execute on priority goals and vision
• Strong quantitative abilities
• Able to solve complex problems
• Excellent communication skills with ability to build new relationships and leverage existing relationships within KPMG 
• Strong interpersonal skills
• Experience in supporting and managing a global team in a virtual environment 
• Strong operational and strategic global immigration experience
• Ability to multitask and priorities multiple projects in a demanding environment

KDN is Inlcusive

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.