Operations Manager

3 weeks ago

Coventry, United Kingdom Menzies Distribution Limited Full time

Operations Manager

Menzies Distribution has an excellent opportunity for a Operations Manager within our export operations, to join our team based in Coventry to manage the international distribution of newspapers and magazines.

THE DETAILS

  • Shift Pattern / Days:  Monday - Friday / 08:00am - 17:00pm as per business requirements
  • Salary: £38,00 per annum
  • Location: Coventry, CV3 4PB

WHAT YOU WILL DO

  • Establish and manage relationships with senior stakeholders within international partners, including distributors, agents and vendors with the distribution of newspapers and magazines.
  • Develop and maintain export databases, records and reports
  • Monitor service trends, non-compliance activities and customer feedback
  • Address customer inquiries and complaints
  • Manage productivity and output for the export market
  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes
  • Recruit and train personnel and allocate responsibilities and office space
  • Manage an operational team and assess staff performance, provide coaching and guidance to ensure maximum efficiency
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations
  • Manage schedules and deadlines
  • Manage Reports and control sheets

WHAT YOU NEED 

  • Experience in managing a customer relationship with senior stakeholders 
  • Manage a team operating 24 hours / 7days
  • Flexible working hours
  • Ability to work under pressure and Meeting deadlines
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

BENEFITS

  • Pension Scheme
  • Life Insurance 
  • Cycle2Work scheme
  • Employee Assistance Program
  • SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment, where employees feel safe, proud and valued. We seek to recruit people from the widest talent pool, who reflect the society in which we work, and encourage an inclusive culture where people can feel empowered to be their very best, which is what makes us strong as a business with an increasingly agile workforce

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