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Technical Operations Lead

4 months ago

Aberdare, United Kingdom BT Group Full time

Location - UK Hubs with monthly travel to Edinburgh to be on site with client

Why this role matters

As a Technical Operations Architect you will be joining a dynamic business, who look to invest in their team, share in development and wellbeing support . We have a longstanding partnership with our client and you will be joining us on our exciting transformation journey with new emerging technologies. We pride ourselves on our people centred approach to development and growth.

BT's client are seeking an operational lead with proven experience in a customer environment and who can own and drive resolution of multi-tiered technologies.
The contract has a wide geographic spread of resources and specialist skills and so there the candidate should have experience managing a team.
There will be a considerable amount of customer interaction and so the candidate must be able to demonstrate leadership and clear communications and be able to attend customer site on a weekly basis, or as and when required.

The candidate will act as the lead for technical operational discussions with the customer and must have an analytical mindset and be able to approach situations in a calm and considered manner, and on rare occasions be able to work under pressure or against short timescales. The role will involve coordinating technical workstacks across resources and overseeing day to day technical governance. In addition there will be a requirement to support discussions and contribute towards technical considerations around service, delivery, sales, and strategy.

There will also be a requirement to support with assessing skills required, tooling, future capability gaps, and contributing towards development plans which the contract will support as we deploy newer technology areas such as SDWAN, SSE, Cloud, Wireless and digital services for the Contact Centre.

What we are looking for


Appropriate career experience in managing a team in the above areas and have recognised industry certifications such as CCNP in WAN, LAN and Wireless. It is also preferred, but not necessary that you have experience of ITIL function and can operate in an ITIL model.

Essential Skills:

• CCNP certified - minimum 
• Experience of managing operational teams
• Demonstrable and established communicator who can interact with key stakeholders in a calm and effective manner
• Practical operational experience of supporting WAN, LAN, Wireless, Voice and Security technologies
• Able to own and drive technical inputs for in-life service issues 
• Capable of keeping pace with technology trends 
• Ability to work with customer and 3rd party technical teams on in-life incidents and problem records
• Lead on future support initiatives and contribute towards upskilling and tooling investment plans
• Awareness of ITIL (Desirable)

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.