Practice Manager
4 weeks ago
Job summary
An exciting opportunity has arisen for the role of Practice Manager to join this Practice of circa 11500 patients, with a committed team including 3 Partners.
Although the closing date for applications has been given as 30/04/2024 applications will be reviewed as they arrive and interviews arranged with the hope to recruit as early as possible. Early submission of applications is therefore advised.
Responsibilities will include the strategic development and growth of the Practice as well as the overall day to day operation and delivery of high quality primary care GP services.
We are looking for someone with the combination of proven leadership skills and strong business acumen to help the Partnership achieve its full potential in a changing and challenging environment. Experience of working within Primary Care would be an advantage but is not essential.
Main duties of the job
Toprovide leadership and management of the Practice to ensure the Practicedelivers its agreed objectives within a profitable, efficient, safe andeffective working environment.
About us
Our Practice team comprises 3 GP Partners and a Senior Management team comprising a Nurse Manager (supported by 3 Practice Nurses and 2 Health Care Assistants), Clinical Administration Manager (supported by 5 Clinical Administrators), Finance & Premises Manager, Reception/Administration Manager (supported by 10 Reception/Administrators). In addition, we have two Paramedic Practitioners and an Advanced Clinical Practitioner. We have numerous Additional Roles from our PCN which include physios, dieticians, pharmacists, Care Co-ordinators, Social Prescribers etc.
We are a hard working and can-do Practice who strives for the best possible care for our patient cohort whilst enjoying the benefits of a positive working environment where contributions from all are welcome.
Job description
Job responsibilities
Job Summary:
Toprovide leadership and management of the Practice to ensure the Practicedelivers its agreed objectives within a profitable, efficient, safe andeffective working environment.
Partnership Strategy & Performance
Contributeand influence the Practice strategy, by researching and developing ideas forfuture practice development
Develop Practiceprotocols and procedures in order to meet the CQC standards and deliverexcellent primary care
Lead the internalaudit process and take responsibility for implementing recommendations fromexternal audits such as CQC.
Primary Care Network Crawley CareCollaborative
Representthe Partners & Practice at regular PCN meetings to ensure an effectivecontribution to the decision making of the PCN.Supervise all ARRs roles in close liaison with the Federation Alliance for Better Care. Contribute toall projects undertaken by the PCN to maximize benefit to patients and practicesalike.
Networking
Participatein local practice management meetings and ICS meetings, feeding back relevantinformation to the Partners and other Practice staff.
People Management
Overseeall people management processes and procedures for the Practice, ensuringachievement of quality framework outcomes
Maintaineffective and efficient levels or resource within budget by overseeing the recruitment,induction and development of both clinical and non-clinical employees
Developand implement an effective performance management process, to ensure thatemployees reach their full potential and understand how they contribute to thesuccess of the Practice
Conductteam meetings ensuring that teams work collaboratively and effectively togetherin order to achieve the Practice objectives and high standards of care andpatient service
Monitorlevels of employee satisfaction and resolve conflicts quickly and sensitivelyin order to maintain an effective working environment.
Patient Services
Adopta strategic approach to the development and management of patient services,ensuring service delivery is in accordance with local and national guidelines
Maintainan effective complaint management system in order to deliver the higheststandard of patient service within the available resources
Health, Safety & Premises
Implementand lead on the promotion and management of Health, Safety and Security asdefined in the practice Health & Safety Policy in order to protect thewellbeing and safety of all staff and patients
Appointand manage external service providers to support the effective running of the Practice,including maintenance, cleaning and gardening.
Financial Management
Control the overall Practice finances and support the Practice FinanceManager to ensure income is maximised and expenditure is minimised as directedby the Partners
Review detailed financial reports anticipating and identifying anyshortfalls or risks to income and expenditure to the Partners, in order toagree and implement remedial actions where necessary
Oversee the procurement of equipment, supplies and services withinthe designated budget.
Liaise with the Practice Accountants and Auditors as and whennecessary to ensure that the practice delivers its financial objectives.
Information Management and Technology
Develop and implementthe Practice IT strategy, ensuring effective IT data security, back-up,maintenance and disaster recovery plans are in place.
Liaisewith the ICS regarding systems procurement, IT funding and national ITdevelopment programmes.
Role Scope:
Patientpopulation of circa 11450
Directlyor indirectly responsible for a team of circa 27
Person Specification
Qualifications
Essential
Good general education including English and Maths to GCSE level C or above (equivalent accepted)
Desirable
Degree in Healthcare Management or Business Administration. And/or Management qualifications Certificate or Diploma in Primary Healthcare Management (AMSPAR) ILM Institute of Leadership & Management CIPD Diploma in Personnel & Development IGPM Institute in General Practice Management qualification.
Experience
Essential
People Management must have managed a team in a progressive customer orientated business Strategic, Financial and Commercial Awareness Computer literate Microsoft Office Excellent written and oral communication
Desirable
Previous PM experience or understanding of primary care setting and Primary Care Networks Oversight of budgeting, and financial planning TTP SystmOne (Medical IT system) or another Working knowledge of medical terminology-
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