Team Administrator

7 days ago


StokeonTrent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

Job summary

Team Administrator - Band 3 - Crisis Care Centre, Harplands Hospital:

Are you an experienced Team Administrator? Are you looking for a challenge in a Team Administrator role? Then come and join us in the Crisis Care Centre at the Harplands Hospital. We have an exciting opportunity for an experienced Team Administrator within our secretarial team.

Primarily working for the Crisis Care Centre, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised.

Applicants need to be qualified and proficient at minute taking.

In return we can offer you:

A supportive & friendly working environment Active encouragement to learn and develop within your role Dedicated career pathways and great opportunities for continuing professional development Commitment to, and support for your wellbeing

Main duties of the job

This role is to provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS ( As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job description

Job responsibilities

Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve:

Responding to appropriate requests for information

Acting on correspondence responding to, or referring to the appropriate person

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area ( staff, students, external parties)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms photocopying, filing

Handling telephone queries and directing as appropriate.

Assisting patients/clients/relatives during incidental contacts such as phone calls.

Person Specification

Qualifications

Essential

RSA stage 3 or equivalent

Experience

Essential

Relevant experience in an administration role
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