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Administration and Customer Relations Team Leader

4 months ago

Loughton, United Kingdom Field Studies Council Full time

Do have experience leading a team? Join our charity to help us work towards our mission and make a difference

  • Permanent full-time contract
  • Average of 37.5 hours per week - Typically set hours each week, with some flexibility around school holidays. Weekly hours may fluctuate throughout the year according to business needs.
  • Circa £28.858 per annum + excellent benefits – including life assurance and a health cash plan, see the full list below.
  • Your new place of work is in a beautiful location, be surrounded by nature on your lunchbreak.

Love where you work

Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.

We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

You will lead and manage the administration and customer relations team to ensure excellent administration, sales, financial management and communication for both internal and external customers.

This role works closely with the Regional Administration Managers and Customer Relations Team Leaders to effectively manage all administration of group bookings for our day centres and projects.

You will be expected to work towards targets for re-bookings and income invoicing. Therefore, providing a high level of customer service is vital to this position, to help ensure that our customers are keen to return to our centres.

Please refer to the vacancy pack for further information on the full responsibilities of this position.

Where you’ll be based

Field Studies Council Epping Forest is situated in the heart of Epping Forest, an area of around 2,400 hectares of wood-pasture stretching from Manor Park in East London to just north of Epping in Essex. Two thirds of the Forest have been designated a Site of Special Scientific Interest (SSSI) and a Special Area of Conservation (SAC).

Our purpose built, fully accessible centre has six classrooms, and associated facilities, with direct access into our teaching sites which include woodland, grassland, heath, and river.

Who we’re looking for

You will have experience of working in a senior administrative role and will have successfully managed staff to achieve high results in the past.  In addition, we need you to have:


  • A great work ethic where aptitude and attitude are key
  • A natural pride in the work you produce
  • A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
  • A professional manner in all that you do
  • An empathy with the aims and objectives of Field Studies Council
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

Sound like the role for you? Come and be part of the team We look forward to your application.

* Your benefits whilst working with us will include:

  • Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
  • Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors We also provide our team members with access to a 24hr Counselling Helpline Service.
  • Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases
  • Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

The closing date for receipt of your completed application is 9 June 2024

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.

Interviews are scheduled to take place at Field Studies Council Epping Forest on 18 & 19 June 2024

Shortlisted applicants will be contacted by email.