Band 3 CSW Gynae opd

Job summary

The Clinical Support Worker (CSW) work under the supervision of qualified nurses to ensure the smooth running and nursing support of Specialist Outpatient Gynaecology clinics (which include, Colposcopy, Hysteroscopy, Minor ops and operative hysteroscopy, Uro gynaecology and Vulval )

Main duties of the job

The Clinical Support Worker (CSW) work under the supervision of qualified nurses to ensure the smooth running and nursing support of Specialist Outpatient Gynaecology clinics (which include, Colposcopy, Hysteroscopy, Minor ops and operative hysteroscopy, Uro gynaecology and Vulval )

The Clinical Support Worker is proactive in monitoring and anticipating patients' needs within the boundaries of the Job Description, ensuring that all the patients attending the department receive appropriate support and a good quality service.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job description

Job responsibilities

Overview of Responsibilities:

Communication

in the reception of new patients and visitors, orienting them around the department when required.

a range of verbal and non-verbal communication tools to effectively communicate with patients during their visits, exercising empathy and reassurance skills at all times, including with regards to patients who may have been delivered bad news or may have learning difficulties or barriers to their understanding

patients informed at every stage of their journey, providing explanation, advice and support where appropriate, escalating more complex queries to senior colleagues.

with medical secretaries and other departments as required to assist nursing staff in the booking of patients appointments.

5.Participating in handover sessions within clinical departments, contributing to discussions about patients care needs.

accurate and clear written documentation within patients care records as advised by registered staff

7.Demonstrate a questioning approach to care, and using this to ascertain that instructions from registered staff are fully understood.

8.Recognise when a patient requires an interpreting service and ensure that this is facilitated.

any clinical incidents via Trusts incident reporting system and escalate promptly and appropriately

Patient and Client Care:

as part of a team and support the service providing specialist gynaecology clinics, working in all speciality clinics provided by Womens Health.

and raise concerns related to safeguarding. Be conversant with Trust policies for safeguarding including thje assessment of mental capacity.

12.Deliver person centered care to all patients regardless of their values, customs, gender, race, culture, religion or preferences.

13.Together with clinical colleagues, deliver person centred care to meet the assessed needs of patients and clients. Always gaining the patients consent before carrying out the care.

14.Carrying out clinical nursing skills as appropriate including performing blood pressures, pulse, temperature, respirations and oxygen saturations. Recording the observations on electronic (or paper records) and escalating any concerns as appropriate

monitor the well-being of patients within the outpatient department to ensure they are as comfortable as possible and report any changes in patients condition to the registered nurse or clinician.

patients transferring onto the clinic chairs/couches, hoisting patients as necessary

17.Maintain the safety of patients and visitors while in the department

provide and promote a professional and caring environment for patients and visitors attending the department

as a chaperone for patients when asked to do so, providing emotional support and ensuring safety, privacy and dignity at all times.

possible, anticipate the individual needs of patients and adapt systems and processes accordingly to help meet those needs.

instruments and swabs pre and post procedure

the Registered Nurse or Medical Staff with checking and labelling of samples for the Pathology laboratory

on own initiative and within the wider team. Able to plan own workload and be professional and be accountable for all aspects of your work.

General responsibilities

allcase notes required for the clinics are present and complete in collaboration with the administrative staff, and that all details required for accurate documentation of patients are correct.

ensure all examination rooms are cleaned and well-stocked, using the Agresso and procurement systems to ensure that stores are ordered in a timely manner.

ensure clinic areas are safe, clean and infection prevention and control measures are adhered to at all times.

27.Participate in the setting up and organisation of the outpatient gynaecology clinics to ensure smooth and efficient running of the clinics, escalating any issues of concern affecting the operation of clinics to a senior member of staff

28.Maintain a thorough knowledge via a set of competencies related to the setting up and preparation required to maintain and run the colposcopy, hysteroscopy, uro-gynaecology and minor-ops clinics.

familiar with the medical equipment used and how to use it.

assist the Registered Nurses in ensuring that all clinical equipment is kept in good working order and ready to use. Report repairs/maintenance issues appropriately.

journeys to other departments/areas in the hospital to deliver collect items, in particular taking specimens to the Pathology Department and collecting medication from Pharmacy if required.

assist in the undertaking of surveys, audit and research and development activities as required

assist in the training and induction of new, temporary and less experienced members of staff.

information and computing technology skills to access information about the Trust.

Personal and People Development:

post holder is expected to take responsibility for self-development on a continuous basis, ensuring completion of any statutory and mandatory training as required.

2.Participate in in-service training and seminars as appropriate.

as role model to other Nursing Assistants, Student Nurses and other staff asappropriate.

4.Support Band 2 staff and other junior learners/apprentices.

5participate in training to develop competence specific to the clinical area, forexample:CannulationPhlebotomyECG recordingBlood sugar monitoring

Health, Safety and Security:

1. To adhere to Trust policy and infection control principles and standards to minimise patient risk and ensure high quality patient care.

2. Undertake appropriate training and practice to ensure you have the right skills and are competent.

3. Ensure high cleaning standards to prevent infection and increase patients confidence.

4. The post holder is required to familiarise him/herself with and comply with the Trusts policies and procedures.

5. The post holder must at all times respect patient confidentiality and in particular the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act (1998), the Caldicott principles and the common law duty of confidentiality.

6. The post holder must follow the record keeping guidelines established by the Trust to ensure compliance with the Freedom of Information Act 2000.

7. The post holder must be aware of individual responsibilities under the Health & Safety at Work Act and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

8. When moving people and goods, the post holder must complete the relevant training as appropriate to the action, use of hoists.

9. Assist with the safe-keeping of patients property and valuables, ensuring that the appropriate paperwork is completed.

10. Assist with the obtaining, maintenance, cleaning and storage of equipment.

11. Report all faults and ensure that these are logged, reported, recorded and actioned as appropriate.

12. Ensure clean and dirty laundry is stored appropriately.

13. Understand and adhere to Trust policy in relation to:

Fire and evacuation procedures

Health and Safety at work

Food Hygiene

Complaints procedure

Control of infection

Maintenance of patient confidentiality

Resuscitation

Equal opportunities

Data protection

Uniform policy

Safeguarding vulnerable adults

Safeguarding children

Quality:

1. Participate in reviews of the clinical service and actions to improve care quality. The list of responsibilities above, are key primary requirements for the role, however, additional duties may be required to ensure patient and employee safety is met

Person Specification

Personal skills

Essential

Clear written communication Demonstrates strong interpersonal skills Able to work well within a diverse team o Demonstrate empathy and a caring compassionate attitude.

Knowledge

Essential

Understanding the job role Basic knowledge of and experience in the use of computers

Experience

Essential

Experience of working with the public and demonstrating strong customer care skills Experience of working in a team Previous NHS experience

Desirable

Phlebotomy training

Qualifications

Essential

o NVQ Level 2/3 in Health or Care or minimum of 2 years of experience in implementing clinical care packages in a clinic environment

Desirable

o GCSE in maths and English language or minimum of Key Skills Level 1 in literacy and numeracy o Gynaecology experience NVQ level 3 in health and social care

Other

Essential

Able to participate in all relevant service needs/shifts Prepared to undertake further training Reliable Work or Education Record Open/Reflective/Warm Enthusiastic and self-aware Team focussed Have a genuine interest in working with the client group.

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