Management Support Administrator

3 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job summary

An exciting opportunity has arisen for a forward-thinking Management Support Administrator to support the Child and Adolescent Eating Disorder Service (CEN-CAEDS) Senior Leadership Team based at the Lighthouse Centre on the Hellesdon Hospital grounds. The team manages and oversees clinical services, supporting service users and their families and carers.

The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.

You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Main duties of the job

This role will predominantly support the Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. To use electronic systems to input and access information as required by the management team. Attend and contribute to internal / external meetings relevant to the post. Deal with correspondence and communication liaising, prioritising and coordinating with the team To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customer

General administrative duties will also be undertaken to support the wider Business Support Team and will include, but not be limited to, accurate and timely input into Trust electronic systems, maintaining paper and electronic health records, minuting of meetings, diary management, recruitment, using Oracle and liaising with other Teams/Agencies as necessary

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

Some of the benefits you can expect:

NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level

Experience

Essential

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision. Ability to work with senior members of staff across a large organisation.

Skills

Essential

Excellent articulate communication skills Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times Ability to co-ordinate and prioritise management diaries

Desirable

Keyboard/typing qualification

Knowledge

Essential

Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems

Desirable

Knowledge of NHS policy/procedures.

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