Client Services Administrator
4 weeks ago
Description:
Mercer Marsh Benefits – Bristol or Birmingham
Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
We are on the look-out for experienced Administrators to join our Protection & Group Risk team in either Bristol or Birmingham . This part of our successful business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Risk and is a fantastic opportunity to continue your career with a world leading professional services company.
Client Services Administrator
What can you expect?
A varied and challenging support role in which you will be an integral part to the success of the Protection team Work as part of the wider team to provide administrative support to clients and colleagues Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouragedWhat’s in it for you?
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis. Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.We will count on you to:
Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects Partner with internal/ external stakeholders to achieve the best service for client Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements Champion continuous improvement within your team/location Develop and maintain appropriate technical and market knowledge Quality check work for junior colleagues Attend client meetings as required Act as a training and technical referral for colleaguesWhat you need to have:
Previous administrative experience in a professional services environment (Employee Benefits, Financial Services or Healthcare is preferred) A good understanding of Microsoft applications such as Excel, Word and Outlook Excellent written and oral communication skills Ability to work with numbers Excellent planning and organisation skills with the ability to work to deadlines Ability to work on own and as a team player, establishing good rapport with clients and colleaguesWhat makes you stand out?
Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare Insurance related experience Industry recognised qualificationsAbout Mercer
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