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Administration Support

3 months ago

South Shields, United Kingdom South Tyneside Health Collaboration Full time

Job summary

Areyou looking for a new role?

We are looking for someone to join our friendly team who has an interest in administration to support the smooth running of various services, inckluding the Mental Health Team, Workforce Development, and the support of a range of Clinical Services.

If you are organised, like working using your own initiative and would love to expand your knowledge in the areas that you will be supporting, then this opportunity is for you

We are an expanding team so there will be potential for many learning opportunities.

Main duties of the job

The Administrator will support our Mental Health Team and Service Facilitators in the delivery of STHC Services and Programmes across South Tyneside, including Enhanced Access, Local Vaccination Service, Community Diagnostic Spirometry Service and other healthcare services with all aspects of administration.

This includes ensuring our appointments are carefully managed, appointment books are maintained, and patients are registered and booked in with the most appropriate clinicians.

Is it for me?

We will make sure you are fully inducted and trained. Its important to us that you feel safe and supported in your role.

You'd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills.

You'll need good communication skills and a caring and empathetic nature.

You will be expected to work across various locations within South Tyneside, including working within General Practices.

Its important that you can work well as part of a team as well as independently and have the ability to work using your own initiative to deliver our business objectives

Contract type:

Within our team work life balance is very important and we offer flexible working to suit your lifestyle, ensuring our business objectives are met.

About us

STHC are a GP Federation with 18 member GP Practices that runs numerous healthcare services across South Tyneside.

What we can offer you:

A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.

Innovative teams who strive in forward thinking, with a voice that is heard.

A visible and supportive management team, with operational support that get it.

A commitment to personal development, training and leadership opportunities, with service-managed training budgets.

Feel free to contact us if you would like to know more about the opportunity to come and work in a lovely team Get in touch with Hannah Jellett.

() - we'd love to hear from you.

Job description

Job responsibilities

JOB PURPOSE

To be responsible for all aspects of administration, working to deliver an effective and efficient services for our patients and GP Practices.

To provide administrative support to the Service Coordinators, HR Officer and Communicationsand Support Coordinatoron a day-to day basis, supporting all current and future work streams.

Respond to and deal with any issues that arise, escalating to the Service Coordinator and/or Manager as necessary.

The ability to work on own initiative, seeking advice and guidance when required.

Responsible for the day-to-day operation of the Enhanced Access Service, liaising with practices and providers of the service.

Responsible for taking all queries regarding Enhanced Access and other STHC services liaising with the GP Practices and booking appointments if required.

Person Specification

Knowledge and Skills

Essential

High standard of literacy and numeracy. Ability to work without close supervision. Able to prioritise a number of conflicting demands. Able to work as part of team. Excellent organisation skills with the ability to prioritise workload. The ability to exercise judgement when dealing with problems. Excellent communication and interpersonal skills. Resilient and Calm under pressure. Excellent Computer skills including MS Word and MS Excel.

Desirable

Experience of EMIS. An understanding of Primary Care or NHS services. Sensitivity and empathy with people from different backgrounds.

Other

Essential

An understanding of the need to maintain confidentiality at all times and to respect patient privacy. Able to provide advice and information in a polite and courteous manner. Ability to complete tasks to deadlines and to a specified standard. Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside.

Qualifications

Essential

GCSE English and / or Maths at grade C or above Further education qualification such as A levels, NVQ level 2 or above, degree etc

Experience

Essential

Previous relevant administration experience within a busy office environment. Dealing with a wide range of people from different backgrounds. organisation of meetings and minute taking

Desirable

Experience gained in a healthcare setting.