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Field Service Engineer

1 month ago

South Wales, United Kingdom Power Electrics Full time

Job title : Field Service Engineer (hire)

Reports to : Service Manager

Hours : Full-Time

Location : South Wales

About us

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators. We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.

Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we’re providing our customers with reliable power that is increasingly sustainable and environmentally friendly. It’s certainly an interesting time to be working within the power generation industry.

What is the job?

Power Electrics is the largest generator specialist in the South West, providing standby and emergency power to a range of customers. We have a growing demand for our services and need someone living in the South Wales region to support our Bridgend depot in the service and maintenance of our rental fleet and also customers’ equipment.

Naturally, you will have strong customer service skills, as you will be liaising with both external and internal customers, providing updates and ensuring complete customer satisfaction.

What will you be doing in this role

Fault finding Engine electrical and mechanical problem resolution Electrical and mechanical component replacement Basic wet and dry engine service Control panel modifications and tweaks Customer liaison, update and ensure complete customer satisfaction Provide call-out cover for generator breakdowns one week in four Comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles. Comply with all aspects of the company's ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.

Skills and requirement

Possess a relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/ Plant i.e. City & Guilds, BTEC or equivalent. OR to have served/completed an approved apprenticeship in Mechanical/Electrical Engineering. OR proven experience servicing and repairing generator sets predominantly FG Wilson, Cummins etc. ESSENTIAL Possess good fault-finding abilities and strong communication skills Previous experience working in a Field Service environment advantageous Full Driving Licence ESSENTIAL (with towing categories preferred) Good customer awareness with the ability to respond to customers’ requirements effectively & efficiently Ability to work on own initiative and as part of a team Holder of ECS / CSCS Card preferred but not essential as training can be given

What we offer:

We offer great benefits to all of our staff:

23 days holiday (plus bank holidays) – increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

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