Release Manager

4 weeks ago

London, United Kingdom Snow Panda Recruiting Full time

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

About the Job:

  • Job Title: Release Manager
  • Department: Service Delivery
  • Reports to: Service Delivery Director
  • Working Hours: Flexible - evening and weekend shifts will be necessary.
  • Position: Full-Time
  • Location: United Kingdom


Role Objectives:

  • The Release Manager plays a pivotal role in ensuring the smooth integration of infrastructure
  • and middleware upgrades, implementing continuous improvement initiatives, managing documentation, maintaining accountability for service level agreements (SLAs), conducting postdeployment analysis, and fostering effective communication among internal teams and stakeholders.
  • The Release Manager will run releases, manage associated tickets, and collaborate with teams to verify and resolve issues during release processes. Releases primarily occur outside standard hours, requiring flexibility and commitment to ensuring successful outcomes.
  • servicePath offers a stimulating work environment where your skills and expertise will contribute to the success of our projects and the satisfaction of our clients. If you are ready to take on this challenge, we encourage you to apply.
  • Drive initiatives aimed at improving quality assurance processes and procedures, leveraging insights gained from testing activities to enhance overall release management effectiveness.


Duties

  • Integration of Infrastructure and Middleware Upgrades
    • Collaborate with Project Management and deployment/support staff to ensure that necessary infrastructure and middleware upgrades are seamlessly integrated into the planned release schedule. This involves coordinating with relevant teams to minimize disruption and ensure smooth deployment.
    • Ensure that all Implementation Plans adhere to defined Release Services Processes and are consistent and repeatable. This involves creating and maintaining standards and guidelines for implementation plans across different releases and projects.
    • Ensure that each release are planned and communicated with the client with release notes
  • Continuous Improvement
    • Contribute to continuous improvement initiatives within the Release Management team by implementing changes and enhancements to testing methodologies.
    • Actively participate in Continual Service Improvement efforts for all Release Services Processes and Procedures. This involves identifying areas for enhancement, proposing and implementing changes, and monitoring the impact of improvements over time.
  • Documentation Management
    • Ensure that all required documentation related to releases, implementation plans, and processes is finalized and stored in electronic document storage systems. This includes maintaining version control and accessibility of documentation for relevant stakeholders.
  • Accountability for Service Level Agreements (SLAs)
    • Take accountability for all Service Level Agreements related to environment provisioning and component deployments. This involves ensuring that SLAs are met and that any deviations are addressed promptly and effectively
  • Post-Deployment Analysis & Reporting
    • Conduct thorough Post-Deployment Analysis of all implementations to assess performance, identify issues, and gather feedback. Report on established metrics to track the success and effectiveness of releases, providing insights for improvement opportunities.


Key Competency and Experience:

  • Minimum:
    • Bachelors degree in information technology
    • 5+ years business experience; or equivalent combination of education, training, and experience.
    • 3-4 years of ITIL Processes for Release, Change and Configuration Management or Project Management Experience.
  • Core Competencies:
    • The ideal candidate should possess a solid technical background, preferably in software development, quality assurance, or related fields. A strong understanding of software development lifecycle (SDLC) methodologies, release management principles, and testing practices is essential.
    • Experience using JIRA, Atlassian products, confluence and Agile.
    • Proficiency in utilizing release management tools and platforms to orchestrate and automate release processes is highly desirable. Experience with industry-standard tools such as Jenkins, GitLab, Teamcity, Octopus or similar platforms is advantageous.
    • Excellent communication skills, both verbal and written, are essential for effective communication with internal teams, clients, and stakeholders.
    • The ability to articulate and execute release plans, provide regular status updates, and manage stakeholder expectations throughout the release lifecycle is critical for success in the role.
    • Run releases, manual steps, work with the team to verify (support, qa, support analysts), identify and own issues from the release. Releases take place mainly out of hours and at weekends.
    • Update and manage the associated tickets.
    • The role demands effective leadership capabilities to drive collaboration and alignment across diverse teams including development, testing, operations, and client stakeholders.
    • Proven experience in fostering a collaborative and cohesive team environment, resolving conflicts, and motivating team members towards common goals is essential.
    • The Release Manager should possess strong analytical and problem-solving skills to identify potential risks, mitigate issues, and resolve challenges encountered during the release process.
    • Experience in implementing risk management strategies, conducting post-release reviews, and implementing continuous improvement initiatives is beneficial.
    • The Release Manager should demonstrate proficiency in project management methodologies and practices. Experience in planning, coordinating, and executing complex projects, particularly in the context of software releases, is crucial.
    • Strong organizational skills are imperative to effectively manage release schedules, coordinate cross-functional teams, and ensure timely delivery of releases while adhering to quality standards and client expectations.
    • Technical Solution Analysis
    • Understanding of multi-tiered application architecture
    • Understanding of automation processes and tools.
    • Experience in process development and implementation.
    • An understanding of client needs and expectations is critical in ensuring the successful delivery of releases that meet quality standards and align with client requirements.
    • Experience in client-facing roles, understanding client feedback, and translating it into actionable insights for the release management process is advantageous.

Budget:

50K to 55K GBP per year

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