Receptionist / Care Navigator

Job summary

The Limes Medical Centre has an exciting opportunity for a receptionist to join our team on afull- time basis for hours across 4 days.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Supporting our 'on duty team' Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.

About us

The Limes Medical Centre is a friendly and supportive practice to approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN.

We offer:

The NHS Pension Scheme which is a defined benefits scheme Health service discounts Annual Leave: minimum 28 days (not including bank holiday) pro rata for part-time and enhancements for long service Enhanced maternity terms Job description

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

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