Deputy Practice Manager

2 weeks ago

Thirsk, United Kingdom Lambert Medical Centre Full time

Job summary

Lambert Medical Centre is lookingfor a motivated, dynamic and enthusiastic Deputy Practice Manager to join the managementteam.

General practice continues tochange, and you will be expected to assist with, and at times, project managenew pathways/procedures, contract changes and service delivery modifications.It is envisaged that this will be an evolving role with increasedresponsibility over time, working more independently and deputising in theabsence of the Practice Manager.

Main duties of the job

Knowledge and experience of Primary Care is desirable, though not essential and you will need an organised approach to your work, strong IT skills, an ability to work flexibly and under pressure, and be a problem solver.

You will support the Practice Manager and Partners in allaspects of practice functionality, motivating and managing staff, optimisingefficiency and overall performance and ensuring the practice achieves itslong-term strategic objectives in a safe and effective working environment.

Focusing on quality, covering all aspects includingservice delivery and the processes required to maximise the practicesperformance and income and balancing that with patient satisfaction.

About us

We are a forward thinking, training and dispensing practice based on a single site with a practice population of 8600 striving to provide excellent patient centred care.

Job description

Job responsibilities

Main duties/Responsibilities

The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion, a requirement to conduct other tasks but this will be dependent upon factors such as workload and staffing levels.

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Assist with all human resource functions and direct staff management. Supporting the implementation of systems to ensure compliance with Care Quality Commission regulations and standards. Lead on the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues. Assist in the production of information for administrative and clinical audits, building and running searches. Develop, review, and update clinical templates ensuring they relate to current practice. Managing the team to reach Quality Outcomes Framework (QOF) and Impact and Investment Fund (IIF) targets, supported by the nursing and administrative leads. Ensuring the staff implement the practice wide approach to the management of all patient services matters. Maintaining and monitoring the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the relevant person. Managing the overall practice clinical governance framework, submitting reports for QOF, IIF, Enhanced Services and other reporting requirements. Providing support for the financial elements of the practice, including budgets, petty cash, payroll, payments, and receipts. Assisting in maximising income revenue and reducing expenditure where required. Be the lead for patient and staff surveys and the reporting of findings and analysis at meetings. Managing the workflow and summarising team, ensuring coding and workload are audited and plans are in place if backlogs occur. Be the practice lead for the Patient Participation Group (PPG). Deputise for the Practice Manager when required. Ensure all staff undertake mandatory training as required. Assist with the management of the premises including health and safety aspects, completing appropriate risk assessments, and acting when needed. Support the Practice Manager in the reviewing and updating of practice policies and procedures. Support the practice and management team with continuous improvement and change initiatives. Person Specification

Experience

Essential

Experience of working with the general public Experience of managing multidisciplinary teams Experience of people and performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

Experience of successfully developing and implementing projects NHS/ Primary Care general practice experience Relevant health and safety experience Experience of working with accounting procedures.

Qualifications

Essential

Educated to A-level/equivalent or higher or relevant experience

Desirable

Leadership and/or management qualification

Skills

Essential

Excellent communication skills (written, oral and presenting) Excellent people management skills and be familiar with HR regulations and procedures Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff Proven problem solving and analytical skills

Desirable

Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator SystmOne/Emis user skills

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