National Club Services Manager

2 weeks ago

Wembley, United Kingdom The FA Full time

The role will support the creation of a network of thriving community clubs, working specifically with clubs that have senior teams participating within the National League System (NLS) by creating and overseeing the delivery of support services and key interventions for this specific part of the game.

Please provide a cover letter with your application, outlining how you meet the specific criteria.

Interviews are scheduled to be held on Wednesday 2nd October at Wembley Stadium.

What will you be doing? Identify the specific needs of clubs with NLS teams and create key interventions to address the needs for this specific part of the game. Oversee the delivery of these key interventions across the NLS, including online, face to face and conferences. Help develop and support a network of high-performing and competent County FA Club Development Officers to provide local support to clubs. Manage a network of FA Club & League Consultants to deliver support services and key interventions. Work closely with the clubs and facilities team to deliver our strategic goal of 1,000 3-star thriving community clubs. Work alongside FA colleagues to align England Football Accreditation with future NLS club & league licensing. Promote and facilitate usage of The FA's Club Impact Calculator. Work with key partners such as the Premier League Stadium Fund to support stadia development matters. Ensure close collaboration and good stakeholder management between the Grassroots Division, NLS Team, County FAs and wider league and clubs stakeholders. Executes additional tasks as required in order to meet FA Group changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for?

Essential for the role:

Knowledge

An understanding of the National League System from a league and club perspective Knowledge and application of modern business techniques and processes in relation to voluntary football clubs Knowledge and understanding of how voluntary football clubs operate Knowledge of sports equality and of the barriers facing under-represented groups. A desire and commitment to overcome these barriers

Experience

Experience of working with or supporting successful sports and business organisations Experience of working in a challenging multi-stakeholder environment Experience of working in a politically sensitive environment Experience and successful track record of being solution and outcome focused Having a high level of resilience

Technical Skills

High level of communication skills High level of Leadership & Managerial skills An ability to create presentations and present to a wide range of key stakeholders An ability to communicate effectively across a broad section of platforms both in person & remotely to the County FA & grassroots football workforce

Beneficial to have:

Knowledge

Knowledge of the FA Strategy and the National League System Strategy 2024-28 and key targets within Knowledge of Grassroots Football league and club structures An understanding of internal club organisational structures and ownership models

Experience

Experience of challenging in a constructive manner and respond to the developmental needs of individual clubs Experience of working with commercial partners to implement sports / community programmes

Technical Skills

A level of commercial understanding to increase and diverse income streams across the NLS club landscape An understanding of the use of FA technology to support the administration of a club Broad knowledge of communication platforms allowing presentation to mass audience What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing. Free, nutritious lunches, at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional Thank You days leave, volunteering days as well as 25 days annual leave. A hybrid working model offering greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page,

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary. 

Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

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