Clinical PsychologistBand 8a

Job overview

FULL-TIME 37.5 HOURS PER WEEK BASED AT ST HELIER HOSPITAL WITH FREQUENT TRAVEL TO OTHER SITES

Working in the busy Information Services department cross-site between St Helier, Sutton & Epsom Hospitals.

The post holder will be expected to provide a high-quality and professional 1st line remote support service to all computer users within the Trust. This will include call logging, reactive support calls, new starter creation, planned maintenance, and new installations.

Main duties of the job

Customer Support Technician (Band 4)

Providing a quality interface between the various IS Teams and the department’s customers Trust-wide. This may be in person, via the phone or in writing.

 Providing a comprehensive 1st line Support Service by investigating and resolving fault calls for both hardware and software incidents within the Trust.

 Ensuring all new software and hardware is fully researched, adapted and tested before undertaking any work outside of the approved, supported kit list.

 Logging, updating and closing calls in a professional manner ensuring that call detail is accurate and extensive enough to be used effectively by anyone in IS for purposes ranging from support provision through to call review and statistical analysis.

Ensuring all calls, queries and service comments (complaints & commendations) are actioned, classified and processed in accordance with IS Department and Trust standing procedures.

 Ensure that all technical works are undertaken following IS policies and procedures. The post holder will be expected to provide input into the formulation and ongoing development of IS procedures and policies.

Ensure the workload is properly investigated, planned and executed.

Ensure that role and its outputs are performed within the spirit of Teamwork and accountability for one’s own actions.

Proposed Interview Date: TBC

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person specification

Qualifications and Training

Essential criteria

Good general education Good general level of numeracy and literacy (This would typically include GCSE’s in English Language & Mathematics or equivalent standard) Microsoft MCDST or equivalent knowledge

Desirable criteria

Novell CNA or equivalent knowledge Information Technology qualification

Experience

Essential criteria

Previous experience of working in a customer service environment Previous experience of 1st line technical support within a helpdesk environment. Any knowledge of call management software, particularly “LANDesk Helpdesk”

Desirable criteria

Broad NHS knowledge Previous experience of IS technical support

Our mission: ‘to put the patient first by delivering great care to every patient, every day.’

There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

FURTHER INFORMATION

**PLEASE NOTE THAT THIS POSITION MAY CLOSE EARLIER THAN THE STATED CLOSING DATE IF A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED. IF YOU WISH TO APPLY FOR THIS POSITION, YOU ARE ADVISED TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE**

**PLEASE NOTE THAT WE CONTACT ALL APPLICANTS VIA EMAIL AND NOT BY POST. YOU ARE ADVISED TO CHECK YOUR RECRUITMENT SYSTEM ACCOUNT ON A REGULAR BASIS. YOU CAN ACCESS THIS ACCOUNT VIA OUR WEB SITE> Work for Us > Current Vacancies > My Job Account**

For new entrants into the NHS, your pay under the Agenda for Change or Medical & Dental Pay Bands, will normally be set at the minimum of the pay band as advertised.

If you apply for this position and do not hear from us within 4 weeks of the closing date, please assume that you have not been short-listed for interview on this occasion.

ESTH values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Internal applicants from underrepresented minority groups are encouraged to seek development support such as work shadowing and interview skills coaching.

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