IT Support Engineer

4 weeks ago


Manchester, United Kingdom Parmar Staffing Ltd Full time

This is a remoteposition.

IT Support Engineer SAASRemote

We are hiring for a fully remote IT Support Engineer to work with aSAAS business based in the UK.
Therole will be supporting users of the SAAS product.
Youwill have at least 3 years experience of in supporting softwareusers.
Yourduties will include

Answeringand fixing helpdesktickets
Speakingwith clients over the phone and via email
Assistingcustomers with improvements implementations and general day to dayissues
Identifyproblems and risks within the product and recommend solutions

What we are looking for:

An interest in learning experimenting and improving our product ina collaborative environment
Aclear communicator who can cut through technical jargon
Aproven technical capability that is reliable and of a high quality
Aprofessional approach with the ability to multitask when needed
Organisedreliable and selfmotivated
Experience with a helpdesk ticketing system Jira is an advantage
Service management is preferred but any sort of ERP or MIS SQLknowledge Stimulsoft and BI Tools would be preferred.
Othersoftware experience including
Asana
Jura
Wrike
Smartsheet
mondaydev
Aha
ZohoSprints
ProductPlan
Hive
Trello
MicrosoftPlanner

The salary is £32000 Fully remote must be based in UK.

SAAS Software Enginner
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