Patient Coordinator/Receptionist

2 weeks ago

Blackburn, United Kingdom Smart Dental Care Full time

Are you a Dental Receptionist who is a friendly and organised individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you to join our team as a Dental Receptionist

Croxteth Dental Care is a mixed NHS and Private Practice located 4 miles from the city centre and within walking distance of the picturesque Croxteth Hall and Country Park. There are excellent road and bus links to Liverpool and the surrounding Merseyside area. The practice offers a blend of general NHS and private treatments, in addition to cosmetic treatments. This includes Clear Aligners, Dental Bridges, Dental Crowns, Hygiene (Scale & Polish) and Teeth Whitening.

As a Receptionist at Smart,   you will join our team based in Blackburnon a Full-Time basis. As our patients' first point of contact, you'll play a crucial role in ensuring their experience with us is positive from the moment they walk through the door. The ideal candidate will have previous experience working in a dental practice, exceptional communication skills, and strong attention to detail. You must be able to multitask and work well under pressure while always maintaining a positive and professional attitude.

Responsibilities include:

Greet patients with a warm and friendly demeanour, making them feel welcome and at ease Manage the front desk, including answering phone calls, scheduling appointments, and handling patient inquiries Maintain accurate patient records and ensure confidentiality at all times Collaborate closely with our dental team to coordinate patient appointments and optimize office efficiency Provide administrative support, including managing patient files, ordering supplies, and other general office duties as needed Follow treatment plans for private Dentists Make appropriate private treatment bookings Offer finance options to patients Work with private Dentists to promote treatments Work with our Digital Marketing team to promote the practice

Requirements and skills:

Previous experience in a customer service or administrative role, preferably in a healthcare or dental setting Excellent communication and interpersonal skills, with a genuine passion for helping others Strong organisational abilities and attention to detail The ability to multitask and thrive in a fast-paced environment. Have a positive attitude and a willingness to go above and beyond to meet the needs of our patients and team.

What can we offer you?  

As our Receptionist , we can provide you with a structured career pathway with training and development. Benefits include:

A competitive starting salary (dependent upon experience) The opportunity to take on enhanced duties within the practice Incentives on the sale of Private Treatment Modern computerised surgeries Please help us, help you Employees can take advantage of our referral scheme Annual appraisals

If you're ready to embark on a rewarding career in dental administration and join a practice that prioritises patient care and teamwork, we want to hear from you Apply today 

Don't forget to visit our Careers page to explore our other opportunities and find out more about us

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