Quality Assurance Technical Manager

4 weeks ago

London, United Kingdom McDonald's Full time

What will my accountabilities be?

Technical leadership of your supply base categories, taking a risk assessment approach. Develop ‘best in class’ collaborative supplier relationships to ensure ‘supplier self-managed excellence’ approach. Leading regular supplier reviews that include performance assessment and target setting. Supplier onboarding and factory approvals. Regular supplier visits to ensure suppliers are aligning to our global and local standards. Using key metrics & data analysis to identify trends and work in a risk-based approach. Complaint monitoring, trending, and crisis management.  Liaise with the Global Quality Systems team on specific supplier accounts, for core suppliers. Help develop key departmental systems and processes to drive change. Identification and leadership of cross functional projects to support the delivery of business objectives. Contribute technical expertise to supplier commercial and category strategy. Support with design and delivery of new product innovation throughout our stage & gate process. Effectively managing internal stakeholders, being an ambassador and expert for your area. Working as part of the on-call rota to cover weekends and holidays.

What Team will I be a part?
The Quality Assurance Technical Manager (QA Consultant) will work within the Quality Assurance, Nutrition and Food Safety team, which sits within the Supply Chain team at McDonald’s. This role will report into the Quality Assurance Manager.

Who are my stakeholders?
This role will work across internal stakeholders including Sourcing, Digital, Logistics, Sustainability, Agriculture, Strategy, Food Safety, Operations, Food Development, Customer Services, Training, Communications, Marketing, Legal, McDonald’s Global Supply Chain and Executive level McDonald’s management.

Along with external stakeholders such as Suppliers, Centres of Excellence, Local enforcement bodies - Trading Standards, EHO’s and NGO’s - non government organisations (lobbying groups, Greenpeace etc).

Qualifications: Degree (or equivalent) in Food Science, Food Technology or a related industry experience in food retail, manufacturing, or hospitality. Strong technical understanding of food products, their manufacture and distribution. Demonstrate experience of working across multiple food categories. Experience in high-risk food environments (meat or dairy experience would be advantageous). Hold a minimum of level 3 HACCP and lead auditor training. Passion for product, quality, and attention to detail.  A good commercial acumen and numeracy skills. Strong verbal, written and presentation communication skills. Proficient computer use (including Microsoft PowerPoint, Office and Excel). Excellent data analysis and presentation skills. Capable of analysing commercial metrics & insights to provide data led decisions.  Experience with the use of quality and product specification systems. Be able to work alone and collaboratively as a part of a team. Excellent time management and prioritisation skills. A positive demeanor with strong focus on culture of continuous improvement. A curious mindset, confident, independent and a logical problem solver.  Must have a valid driver’s license, ability to maintain a valid and current passport and could domestically and internationally travel, depending on business needs. 

Benefits of working at McDonalds:

Based in the office in East Finchley, North London for 3 days a week (unless travelling) with 2 days a week working remotely. Holiday allowance of 28 days per year, raising to 30 days per year after 3 years (in addition to bank holidays). Free lunch when working in the East Finchley office. Company car or allowance. Summer working hours.  Competitive bonus and pension package. 8 week paid sabbatical for every 10 years of service.
  Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do , and they make the McDonald’s experience.  We embrace diversity  and are  committed to creating an inclusive culture  that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We  do not tolerate inequality, injustice or discrimination of any kind . These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities,  helping to develop skills and drive aspirations  that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

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