Solutions Manager

3 weeks ago

London, United Kingdom Visa Full time
Job Description

Job Description and Responsibilities

The Solution Manager plays a crucial role in shaping Visa’s Commercial Travel payment offerings and market positioning. The role is responsible for supporting the development, launch and ongoing management of the commercial payments proposition that support our B2B Travel lines of businesses. To be successful in this role, you will need a range of professional and technical skills. The ideal candidate will be a structured, analytical thinker with excellent communication skills and a strong interest in how solutions are developed and delivered. The individual will enjoy variety and collaborating with people, and is thoughtful, curious as well as analytical with a desire to make an impact. Importantly, the role holder is client-centric and oriented around finding solutions to complex problems.

Key responsibilities

  • This role is focused on delivering a holistic B2B Travel enterprise value proposition rather than product sales. Included in this is the development of a clear and concise enterprise level commercial offer for our clients.

  • Help define end merchant and issuing needs.

  • Help build a cohesive B2B Travel solution across all Visa capabilities for clients within the travel intermediary (OTA) space. Be those direct to merchant (OTA) or delivered as a proposition via our issuing or acquiring partners.

  • Work in close collaboration with cross-functional teams, including merchant sales, account executives, marketing, and other teams.

  • Support the delivery of the Visa-wide value proposition for clients, including how other Visa solutions and products can complement B2B Travel virtual solutions.

  • Work alongside the Sales Team to deliver specialized sales and solutioning of B2B Travel virtual solutions to issuers, acquirers, merchants, and partners

  • Collect client feedback and market requirements to drive the overall Global proposition

  • Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed.

  • Troubleshoot issues by developing a deep understanding of how our product works

  • Contributing to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,

  • Keeping abreast of our competition, product development, and changes to the ecosystem.

  • Advocating for client’s views internally and driving continuous product improvements based on client feedback.

  • This role is based out of London Hub and supports Global markets. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

• Experience in payment solutions with proven technical pre-sales and solutions development capabilities.
• Strong problem-solving abilities and a keen eye for detail.
• The successful candidate will be a self-starter with ability to influence and collaborate across a complex and highly matrixed organisation.
• Exceptional communication skills, both verbal and written, with a strong ability to manage internal and external stakeholders.
• A data-driven and solution-oriented mindset is required. Experience in solving problems with data analysis and relevant software is preferred.



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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