Ophthalmology Pathway Failsafe Co-ordinator

3 weeks ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

Job summary

We are looking to recruit a Failsafe Coordinator who is motivated, flexible, organised, and enthusiastic to join the Ophthalmology Team.

The Failsafe coordinator will provide a comprehensive and quality failsafe service to designated departments within Ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics to avoid delays in treatment.

Responsibilities will include coordinating the patient journey from referral to treatment including long term follow-up within Ophthalmology sub-specialties to ensure timely and effective delivery of patient care. Providing administrative support across a range of Ophthalmology sub-specialties supporting the department deliver across a range of performance indicators.

You will work with Consultant and Service Lead colleagues to improve sub-specialty pathway delivery to reduce the risk of avoidable delays.

Main duties of the job

To be the named pathway and failsafe co-ordinator for Ophthalmology sub-specialties ensuring failsafe processes are in place to ensure avoidable Delays

To proactively manage the administration of patient pathways across a number of Ophthalmology sub-specialties and to resolve appointment queries escalated by the appointments centre and other service areas within the Trust and community.

Work with clinical and appointment centre administration and booking teams to identifying capacity and utilisation of Ophthalmology sub-specialities to ensure timely patient care is delivered.

Track patients and actively manage patients clinical pathway to ensure appointments, investigations, MDT discussion and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.

Support service improvement in relation to the administration and delivery of patient pathways across all Ophthalmology sub-specialties as required.

As a member of the Ophthalmology administration and failsafe team, to review and manage the clinical rota. Ensure clinic numbers, clinic templates, booking rules and the rotas are reviewed at regular intervals.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people We are one team We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job description

Job responsibilities

Liaise with clinical teams to expedite, where necessary, any interventions which appear to be causing a delay or are outside expected timescales.

Supporting the department deliver across a range of performance indicators including, ASI, holding list, RTT, incomplete outcomes, DNAs and cancellations, complaints and incidents.

Person Specification

Experience

Essential

Previous NHS Experience Experience in developing and implementing administrative systems, processes and procedures Experience of dealing with people at all levels in a variety of situations,

Skills

Essential

Competent use of IT systems - Excel, Word & database Organisational skills/ability to learn. Team player Excellent interpersonal skill Excellent organisational and time management skills Ability to manage and prioritise a diverse workload, work without direct supervision, use own initiative, and work to tight deadlines Able to work as part of a multi-disciplinary team Ability to achieve thoroughness and accuracy when accomplishing a task

Knowledge

Essential

Understanding of Information Governance and Confidentiality

Desirable

Knowledge of National 18 week RTT guidance and patient pathway management Previous NHS waiting list management experience

Qualifications

Essential

Educated to GCSE standard*

Desirable

Vocational qualification level 3 or equivalent

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