AV Support Technician

2 weeks ago

Swindon, United Kingdom Concept Full time

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

Swindon AV Support Technician salary up to £40,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, oAV and working onsite at a leading Building Society.

Key Responsibilities
  • Report into client stakeholder on a day-to-day basis.

  • Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities

  • Oversee and manage AV / UC systems on a day-to-day basis.

  • Provide real time in room support for AV / UC related issues.

  • Ensure incidents / tickets are logged via site protocol and resolved within SLA.

  • Fault handling and ownership of all AV related tickets through to resolution.

  • Locate faults or problems and provide solutions on a first /second line basis.

  • Ability to provide systems work around in the event of failures.

  • Work with the off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
  • Manage equipment repairs and implement critical spares as required.

  • Support / manage software / firmware updates once instructed via change control.

  • Be fully competent in digital AV environments.

  • IT literate, understand network architecture and structured cable infrastructures.

  • Manage proAV onsite support deliverables.

  • Proactively train and support end users as required.

  • Provide technical assistance and remain on standby for high profile events.

  • Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

  • Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.

  • Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.

  • Regular room / systems checks (daily / monthly).

  • Oversee preventative maintenance activities with proAV off site teams.

  • Assist with Ad Hoc moves and changes.

  • Maintain accurate asset schedule for location.

  • Maintain critical spares holding for location / UK.

  • Attend weekly service / ticket review meetings as required.

  • Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
  • Attend monthly service review meetings as required and prepare reports / stats.

*3% pension contribution (after 3 months probation period)* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you

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