The role  

Our Reservations Agent are all about giving customers great experience. The role reports directly to the Customer Excellence Manager and is part of a team based from our Commercial Hub in Crick (NN6 7XR). You'll work closely with our sales and hotel teams, to ensure that all aspects of our weddings, meetings and events are executed to the highest standards. 

Who we’re looking for  

In this job, you'll be the first person customers talk to, and you'll make sure they have everything they need from the start. You'll be busy taking lots of calls and emails, but your goal will be to make each customer feel special and to book as many group events and meetings as you can.

If you're the kind of person who's always ready to help, can talk and write clearly, and you're good at staying organized and focused on what's important, we want you to join us You'll be a key player in our team, making sure we all do a great job together. Plus, you'll get to know all about our hotels so you can tell customers about our offer and help us sell more. 

If you've worked in a busy call centre before, that's great And if you're good at making deals and selling products, that's even better. 

Other businesses may call this role Customer Service Consultant, Sales Operations Agent, Call Centre Advisor, Customer Excellence Representative, Events Sales Assistant, Customer Experience Agent. 

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. 

Next steps  

A member of the Customer Excellence team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail and you can showcase your skills to us. If successful at this stage, you will meet members of the Customer Excellence team. 

Benefits  

Our rewards package includes: 

Salary increase after probation  Performance related incentive – T&Cs apply  Attractive discounts across many major retailers, restaurants, and events – you can save up to £500 a year on your grocery shopping  Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide  50% off food and beverage while you stay in our hotels  24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice  FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)  Robust career development opportunities and support for personal growth 

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