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Client Service Coordinator

2 months ago

Verwood, United Kingdom Rubicon Recruitment Agency Full time

Client Service Coordinator | Verwood  | £28,000

Rubicon’s client is a well-established, UK-based manufacturer of ventilation and ducting solutions with a strong presence in international markets. With decades of experience, they are known for their innovative approach and commitment to high-quality products.

They are looking for an exceptional Client Service Coordinator to guarantee consistency across all customer communications, ensuring customers receive the best care throughout their purchasing journey.

The business invests highly in its employees, with a dedication to continued development and regular training workshops. They also offer employees:

  • 22 days holiday (Plus Bank holidays & your birthday off)
  • Free on-site parking
  • Retailer discount scheme
  • 2 days paid for volunteering work each year
  • Access to a free online private GP service
  • Access to free well-being service

Your responsibilities as the Client Servie Coordinator:

  • Managing the customer order process, including inbound and outbound phone calls, webchat and email enquiries, and managing customer expectations
  • Liaising with various teams to ensure smooth distribution processes, including order scheduling, managing lead times, and managing daily order allocations
  • Assisting various departments ensuring collaborative communication and providing appropriate documentation and relevant paperwork where required
  • Ensuring company standards are met and are in line with ISO regulations

As the Client Service Coordinator, you will have:

  • Excellent customer service skills and an approachable, helpful manner
  • High attention to detail, leaving no stone unturned,
  • Experience with Sage 50 or Sage 200 (Desirable)
  • Competency in Microsoft Office (Word, Excel and Outlook)

Interested?

If you are interested in this Client Service Coordinator vacancy please apply via this advert, or for more information call Grace at Rubicon.