Office Patient Administrator

4 weeks ago

Oxford, United Kingdom Clinical Partners Ltd Full time

Office Patient Administrator

We are a leading private mental health service provider dedicated to providing compassionate and comprehensive care to our patients. Our team of professionals are committed to creating and a supporting and welcoming environment for our patients.

We are seeking a highly organized and empathetic Office Patient Administrator to join our team at our Clinics in Headington and Garsington, Oxford. The ideal candidate will be the first point of contact for our patients and will play a crucial role in supporting the smooth operation of our clinic.

Key responsibilities:

  • Communicate with patients or their parents to advise when their next appointment is due and assist with booking process
  • Correspond with GPs or with external relations in the event of discharging a patient from the service
  • Ensure patients have submitted physical observation readings ahead of consultations
  • Ensure payments are made in advance of appointments
  • Support in gathering missing information required in advance of an appointment
  • Deliver quality communication and offer excellent patient experience
  • Communicate effectively with appropriate members of the team
  • Ensure complaints or incidents are reported promptly and sensitively
  • Ensure accurate recording of patient prescriptions and secure posting or collection of them
  • Cover reception, taking calls and payments including one Saturday per month
  • Provide a warm welcome to patients and their families attending the clinic
  • Other general administrative duties as required by the Practice Manager and Practice Supervisor

Requirements:

  • 2 Years administration experience
  • Computer literate including, but not limited to, Outlook, MS Word and Excel
  • Relevant experience linked to a clinical and or mental health environment.
  • Excellent customer service skills
  • Polite telephone manner
  • Have patience and tolerance
  • Attention to detail
  • Well organised and able to prioritise, whilst flexible and adaptable
  • Team player

Remuneration and Benefits:

This role is a full-time position, located at the Oxford ADHD & Autism Centre (Headington and Garsington clinics).


25 days paid holiday (increasing with service to 28 days) plus bank holidays.

A day off for your birthday.
Company events, including Christmas parties and Team building days.
Opportunities to take part in charitable events.
Flexible working opportunities to fit around your personal and family life.
Access to a Wellbeing portal and Employee Assistance Programme (EAP).
Eyecare Scheme/Company contribution towards eye tests and glasses.

Next Steps:

To be considered for this exciting opportunity, please simply submit your CV.

If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email Recruitment@Clinical-Partners.co.uk and this will be arranged.

We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.

Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy.

Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.




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