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Insurer Reconciliation Administrator
4 weeks ago
The Role:
People Services Associate (6-month Fixed-Term Contract)Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses.
The People Services team provide people support to approximately 2,600 colleagues and Managers across the PIB Group, in a high volume, fast paced environment. The role requires attention to detail and an excellent standard of customer service.
Responsibilities:
Be the first point of contact for handling all People Services queries and administration (alongside other members of the People team). Carry out all new starter administration, including offer letters, contracts and set up on the People system (Zeus). Issuing of all onboarding information to new starters and associated administrative processes via our webonboarding portal. Maintain employee files / records associated with Zeus, ensuring that these meet Company, legislative and regulatory requirements. Communicate effectively with the Payroll Services team regarding the notification of new starters, leavers, and variations to contract, in accordance with monthly payroll deadlines, and generating any associated individual correspondence. Administration of company benefits via Zeus and ensuring details are passed to the People Benefits Coordinator for action and tracking. Provide administrative support for any changes of benefit / status, including timely and accurate liaison with the payroll services team, and the production / issuing of variation to contract letters. Be responsible for the accurate and timely maintenance of data on the People system (Zeus). Support with improvements to People systems and workflows, by identifying and implementing improvements to tasks and processes, under the supervision of the People Services Manager. Accurately administer key employee lifecycle processes, including (but not limited to); maternity / paternity / shared parental leave / adoption leave, flexible working requests, probation (Barbon only) and leavers. Work effectively and co-operatively with other members of the People Services Team, to manage the shared People ticketing system (Freshdesk), following all agreed customer services standards and protocols. To ensure that the relevant authorisations have been obtained prior to processing any employee change / starter / leaver. Provide references for leavers in line with standard referencing procedure and regulatory requirements. Issue exit interviews for leavers. Maintain and amend the Holman system as an when required. Assist with integrations and uploading the relevant documentation to Zeus. Undertake any other reasonable tasks as requested.Skills & Experience:
Efficient administrator with high level of accuracy and attention to detail Organised approach with ability to prioritise effectively Ability to work to tight deadlines under pressure Collaborative approach – willing and able to work with other team members to complete joint pieces of work, and team tasks Able to balance individual and team tasks Experience working in a fast paced, transactional environment Further information
As well as a competitive salary we offer the following benefits -
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