Welcome & Service Assistant
1 month ago
Summary
Oxburgh Estate is a romantic moated property nestled in 200 acres of beautiful Norfolk countryside. Oxburgh welcomes 100,000 visitors per year to enjoy expansive parkland, formal gardens and a 500-year-old hall with fascinating history.
Transport: Oxburgh Estate is situated in a rural location with no public transport. Own transport would be required.
Duration: Fixed Term Contract until 31st December 2025
Hours: 2 days per week, with one of these days being at a weekend. Bank holidays, school holidays and Christmas are our busiest times of the year. The Visitor Welcome team work on a shift pattern to allow daily cover of the Visitor Welcome department.
Oxburgh Estate is open 7 days a week, 363 days a year. Daily shifts are 7.5 hours long, reducing to 6.5 hours during the winter months.
Salary: £11.64 an hour
Interviews: Monday 18th November at Oxburgh Estate
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a friendly and warm team of 5 Welcome & Service Assistants, supported by group of dedicated volunteers.
As the public face of the property, you’ll be on your feet providing a warm and friendly welcome from both indoor and outdoor spaces. You will provide information about the estate and its history, process admission transactions, answer questions and make sure everyone has an enjoyable and memorable visit. Alongside this, you will help maintain high standards of site presentation across the property.
You will support the team to achieve performance targets and help grow support with visitors to the estate. This would include talking to our visitors about the benefits of a National Trust membership as well as highlighting how their support enables the National Trust to continue to look after the 500 special places in its care, for everyone, for ever.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places-
Welcome & Service Assistant - Kings Lynn
3 weeks ago
King's Lynn, United Kingdom The National Trust Full timeWelcome & Service Assistant - Kings LynnSummaryOxburgh Estate is a romantic moated property nestled in 200 acres of beautiful Norfolk countryside. Oxburgh welcomes 100,000 visitors per year to enjoy expansive parkland, formal gardens and a 500-year-old hall with fascinating history.Transport: Oxburgh Estate is situated in a rural location with no public...
-
Welcome & Service Assistant - Kings Lynn
4 weeks ago
King's Lynn, United Kingdom The National Trust Full timeWelcome & Service Assistant - Kings LynnSummaryOxburgh Estate is a romantic moated property nestled in 200 acres of beautiful Norfolk countryside. Oxburgh welcomes 100,000 visitors per year to enjoy expansive parkland, formal gardens and a 500-year-old hall with fascinating history.Transport: Oxburgh Estate is situated in a rural location with no public...
-
Catering Service Assistant
3 weeks ago
King's Lynn, United Kingdom Olive Catering Services Limited Full timeService AssistantAn opportunity has become available to join the Olive Team at one of our prestigious sites in Kings Lynn, PE30 4JU as a Service Assistant.Hours of work:Monday & Tuesday 8.30am noonWednesday & Thursday 9.00am noonFriday8.30am 12.30pmHourly rate of pay:£12.00Benefits: Holidays: 28 days including bank holidays increasing up to 33 days...
-
Services Assistant
5 months ago
King's Lynn, United Kingdom Sainsbury's Full time**Location** - Kings Lynn Hardwick Store, Sainsbury's Supermarkets Ltd Scania Way, King'S Lynn, PE30 4LR **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 221485 **Schedule** - Total hours: 12_ Early Shift: 10am - 4pm - Late Shift: 4pm - 10pm Love food, variety and...
-
Customer Services Assistant
5 months ago
King's Lynn, United Kingdom Compass Group Full time**Customer Services Assistant - RAF Marham WO & Sgts Mess Hotel Services** - £11.72 per hour - 25 hours per week - 5 days out of 7 Please note: This role is contracted to 50.2 weeks per year We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we...
-
Customer Service Representative
1 month ago
King's Lynn, Norfolk, United Kingdom National Trust Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at the National Trust. As a key member of our Welcome Team, you will be responsible for delivering exceptional customer service to our visitors.Key ResponsibilitiesProvide a warm and friendly welcome to our visitorsAnswer questions and provide information about the estate and its...
-
Catering Service Assistant
4 weeks ago
King's Lynn, United Kingdom Olive Catering Services Limited Full timeService AssistantRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.An opportunity has become available to join the Olive Team at one of our prestigious sites in Kings Lynn, PE30 4JU as a Service Assistant.Hours of work:Monday & Tuesday 8.30am noonWednesday & Thursday 9.00am noonFriday8.30am...
-
Customer Service Assistant
6 months ago
King's Lynn, United Kingdom 2 Agriculture Ltd Full time**About us** 2 Agriculture Ltd is a medium business in Lynn Road, PE33 9SW. We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Customer Service Assistant** **Stoke Ferry, King’s Lynn, PE33 9SE** **Basic Salary**:£12 Per Hour **Additional Benefits**:Company Pension and Life Assurance Scheme,...
-
Customer Service Ambassador
4 weeks ago
King's Lynn, Norfolk, United Kingdom City Pub's Full timeOur Bar Staff OpportunityThe Hoste Arms is situated in the heart of Burnham Market, a picturesque village in North Norfolk. As a leading pub, restaurant, hotel, and spa, we provide a welcoming atmosphere for our customers and a supportive environment for our staff.What We OfferOpportunities for career progression through our Career Pathway, Apprenticeships,...
-
Catering Service Assistant
4 weeks ago
King's Lynn, PE30, King's Lynn, United Kingdom Olive Catering Services Limited Part timeService AssistantAn opportunity has become available to join the Olive Team at one of our prestigious sites in Kings Lynn, PE30 4JU as a Service Assistant.Hours of work:Monday & Tuesday 8.30am noonWednesday & Thursday 9.00am noonFriday8.30am 12.30pmHourly rate of pay:£12.00Benefits: Holidays: 28 days including bank holidays increasing up to 33 days...
-
Customer Service Ambassador
4 days ago
King's Lynn, Norfolk, United Kingdom Central England Coop Full timeAbout the Role:As a Customer Service Ambassador at Central England Coop, you will play a vital role in delivering exceptional service to customers, members, and communities. You will be part of a multi-skilled team in a fast-paced and energetic environment, working closely with colleagues to achieve common goals.Key Responsibilities:• Provide top-notch...
-
Business Services Co-ordinator
5 months ago
King's Lynn, United Kingdom National Trust Full timeAre you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. What it's like to work here:You'll be working with a small, friendly team which includes an Area Ranger, two Harbour Masters and Holiday Operations...
-
Dining Services Support Assistant
3 weeks ago
King's Lynn, Norfolk, United Kingdom Athena Care Homes Full timeAbout the Role:The Kitchen Assistant will work closely with the Head Chef to ensure exceptional dining experiences for our residents.Responsibilities include assisting with meal service, maintaining public areas, and providing refreshments.The ideal candidate will have experience in a kitchen environment, excellent communication skills, and a commitment to...
-
Service Advisor
6 months ago
King's Lynn, United Kingdom Stebbings Car Superstore Full timeYou will have: - Excellent communication, interpersonal and negotiation skills - An ability to be highly organised and able to prioritise workloads - A positive attitude at all times and always lead by example As a Service Advisor, your Key Objectives will include: - Maximising service profitability through the use of professional sales techniques - Sell...
-
Sales Assistant
6 months ago
King's Lynn, United Kingdom Cards Direct Full time** Includes weekends and bank holidays. Hours can vary each week.** Responsible To: Store Manager / Assistant Manager Summary: To sell products and deliver outstanding customer service at all times. To offer guidance and product knowledge should customers need it. To adhere to all Company policies, procedures and Health And Safety instructions. But, most...
-
Service Advisor
6 months ago
King's Lynn, United Kingdom Stebbings Car Superstore Full timeYou will have: - Excellent communication, interpersonal and negotiation skills - An ability to be highly organised and able to prioritise workloads - A positive attitude at all times and always lead by example As a Service Advisor, your Key Objectives will include: - Maximising service profitability through the use of professional sales techniques - Sell...
-
Food Service Assistant
6 months ago
King's Lynn, United Kingdom Sodexo Full timeJob Introduction Join our team as a **Food Service Assistant in King's Lynn - PE31 6RH **and be a vital part of delivering exceptional food services! We're looking for enthusiastic individuals to come and join us at our prestigious corporate site. If you have a passion for hospitality then we would like to hear from you! Join Sodexo and be part of something...
-
Housekeeping Assistant
1 month ago
King's Lynn, Norfolk, United Kingdom Athena Care Homes Full timeAs a Housekeeping Assistant at Athena Care Homes, you will play a vital role in ensuring the highest standards of cleanliness and comfort for our residents.About the RoleYou will work closely with the Head Housekeeper to maintain a clean, safe, and welcoming environment for our residents and visitors.Excellent customer service and communication skills are...
-
Clinical Psychologist Assistant
1 month ago
King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full timeAbout the RoleWe are seeking an enthusiastic and capable individual to join our health and social care integrated West Norfolk Community Learning Disability Team (CLDT) as an Assistant Clinical Psychologist.The successful candidate will have a strong academic background in psychology and be eligible for Graduate Basis for Chartered Membership (GBC) with the...
-
Assistant Gardener
6 months ago
King's Lynn, United Kingdom National Trust Full timeAs Assistant Gardener, you’ll be working with a team to deliver the day-to-day care of the garden and maintain high presentation standards. This role will include a range of practical tasks to develop, improve and look after the garden and contribute to the delivery of projects. What it's like to work here:Reporting to the Head Gardener, you’ll be...