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Team Leader

4 months ago

Llantrisant, United Kingdom Gallagher Full time

Overview

As a Team Leader, you will play a crucial role in our partners success. Your primary focus will be on coaching, development, managing the volume of work for the team, driving positive customer outcomes, and helping to shape and build the company's claims proposition. This is an exciting opportunity for a dedicated leader to make a real impact in the field of commercial insurance. How you'll make an impact Team Leadership: Lead, motivate, and mentor a team of claims handlers to achieve excellence in customer service and claims processing. Coaching and Development: Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance. Claims Management: Efficiently manage the volume of claims by ensuring timely and accurate processing while adhering to industry regulations and company policies. Customer Focus: Champion a customer-centric approach, ensuring that claims are handled with empathy and professionalism to achieve positive customer outcomes. Claims Proposition: Collaborate with senior management and other key stakeholders to help shape and build the company's claims proposition, ensuring it aligns with industry best practices and meets the evolving needs of their clients. Compliance: Stay up to date with industry regulations and compliance standards, ensuring that the team operates within legal and ethical guidelines. About you Minimum of three years of experience in insurance. Proven leadership experience, with a track record of developing and motivating teams. Strong knowledge of commercial insurance products, policies, and regulations. Exceptional communication and interpersonal skills. Detail-oriented and able to manage multiple tasks effectively. Working Schedule: Monday – Friday, flexible hours between 8am – 6pm #LI-AD1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…