Team Administrator HMP Ranby
3 weeks ago
Job summary
An exciting opportunity has arisen for an experienced Administrator to work with the Integrated Healthcare Team at HMP Ranby, providing extensive administration support.
This role requires an enthusiastic individual with the ability to prioritise their workload, have excellent organisation skills and the ability to work with competing priorities and demands. The successful candidate must be able to work on their own initiative and as part of a wider team.
This unique environment offers the opportunity to work with different organisations and subcontractors and support the delivery of care across a range of services including primary care, mental health and substance misuse.
The Offender Health Directorate is one of the largest and most successful providers of prison healthcare in the UK. The Directorate provide physical, mental health and substance misuse healthcare services in prisons across the East Midlands, Lincolnshire & Leicestershire.
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - (
Main duties of the job
To provide an efficient, comprehensive administrative service to the Integrated Healthcare Team, supporting the clinical team in the organisation and facilitation of clinics by providing a reception service for patient appointments in the Healthcare Department, as well as maintaining patient records / databases, processing referrals, managing waiting lists and caseload management on SystmOne.
Liaising with external organisations where required, hospitals, other prisons and partner agencies and colleagues within this prison.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you#TeamNottsHC
Job description
Job responsibilities
The Offender Health Directorate is one of the largest and most successful providers of prison healthcare in the UK. The Directorate provide physical, mental health and substance misuse healthcare services in prisons across the East Midlands, Lincolnshire & Leicestershire.
The Directorate provides healthcare to 9 prisons and a short term holding facility. You are part of a large peer group of 400+ healthcare professionals with access to peer support, supervision and excellent opportunities for learning and development. We also offer services within the Personality Disorder Pathway, including Therapeutic Communities (within prisons), Community and Prison Personality Disorder services and specialist Veteran Services.
We are committed to working in partnership with prison services, national probation service other healthcare providers and our criminal justice system partners to improve health, support justice to reduce re-offending behaviour. The Offender Health Team truly believes it can make a difference to the lives of offenders by offering consistent, high-quality care in primary, mental health and substance misuse services that are equivalent to health services delivered outside of Prison.
Working in an administrative team within a prison establishment as part of the Offender Health Directorate.
Ability to communicate with patients where there may be barriers to understanding, such as learning needs/language.
Take appropriate action from messages received and ensure that all information is transmitted to relevant parties.
Handling sensitive and sometimes distressing information appropriately, whilst maintaining patient and staff confidentiality.
To communicate complex and sensitive information verbally and in writing with members of the multi disciplinary team.
Maintain patient health care records including computerised systems (SystmOne) and databases.
One vacancy is permanent contract and another one is 12 months fixed term contract (maternity leave cover).
Liaising with external organisations as required, contributing to continuity of care for patients required to attend court, transfer establishments or upon release.
Would you like to work closely with others as part of a wide MDT, including GPs, Psychiatrists, sexual health specialists, Pharmacists, substance misuse experts, RGNs, RMNs, Learning disability nurses, Psychologists and other allied professionals.
Person Specification
Qualifications
Essential
GCSE Maths and English A - C or equivalent RSA Il Typing/word processing or equivalent NVQ Level II Business Administration or equivalent
Experience
Essential
Experience of working in an office environment
Desirable
An awareness of working in a secure setting An awareness of Clinical Administrative Systems
Knowledge
Essential
Knowledge of IT Systems Good understanding of confidentiality Ability to prioritise own work load
Desirable
Awareness of SystmOne
Skills
Essential
Good verbal/written communication skills Excellent IT skills Microsoft packages Excellent telephone manner Ability to work on own initiative and work as part of a team
Desirable
Willingness to undertake Customer Service Training
Values and Behaviours
Essential
All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation-
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