Customer Service Agent

2 weeks ago


Purfleet, United Kingdom DSV Full time

Time Type:

Full Time

 UK 3rd Party Customer Services 

Brief 
Purfleet are looking for a Customer Service Operator to work with our UK based customers. 
The person we are looking for must be enthusiastic about our business and the freight industry, have a positive outlook and a clear focus on high job quality.
The successful candidate, who will be reporting to the department Manager, and will be working in a team of Four providing good customer service to our UK customers and operations departments.
The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail.
We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.

Main purpose of Job: 
The main part of the job is to communicate with customers and ensure freight is moved from collection to delivery in a timely manner. You will be working closey with the distribution departments ensure any information is relayed to them. You will also produce KPI’s when required.

Key Tasks:
• Timely and effective communication with Customers, partners and internal departments via e-mail/telephone. 
• Updating / verifying the DSV Order Management System with customer booking details. 
• Liaise with Operations to ensure customer commitments are delivered upon. 
• Effective monitoring to ensure deliveries are completed within the agreed timelines. 
• Ensure that all Collection consignments are conforming to correct information. 
• Pro-active problem solving with customers and colleagues when issues arise. 
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. 
• Provision of PODs to meet customer requirements where necessary. 
• Provide KPI and reports both externally and internally where required 
• Resolve Credit Management Queries where necessary.

• General Day to Day administrative duties. 

What we can offer you: 
• A role in a successful, dynamic company
• A chance to work in a busy but well orgainesed and effcent department 

• Be a part of a strong team of performance driven colleagues
• Competitive salary
• Great future career prospects for advancement 
• A professional working environment
• Potential yearly bonus based on company result and attendance 


Start date: ASAP 
Hours: 08.00 – 17.00 hrs Monday to Friday with a 30 minute lunch 

DSV – Global Transport and Logistics 



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